Account Manager

As an Account Manager at Kooner Fleet Management Solutions, you will be responsible for building and maintaining strong relationships with existing clients, ensuring their needs are met and that they receive high-quality service. You will also work on identifying opportunities for upselling and cross-selling to drive revenue growth within your accounts. Additionally, managing contracts and renewals, addressing client concerns, and collaborating internally with teams to deliver tailored solutions will be key aspects of your role.

To thrive as an Account Manager at Kooner Fleet Management Solutions, candidates should ideally have a Bachelor's degree in Business Administration, Sales, Marketing, or a related field. Alongside this educational background, 2-5 years of account management or sales experience—preferably in the transportation or fleet maintenance industry—is preferred. Proven success in meeting sales targets, coupled with strong communication and negotiation skills, will set candidates up for success in this role.

At Kooner Fleet Management Solutions, we value our employees and offer ample opportunities for career advancement. As an Account Manager, your path to growth is facilitated through mentorship, comprehensive training programs, and the chance to take on new challenges. You will work closely with leadership and can gain exposure to different areas of the business, paving the way for future roles in sales management or other strategic positions.

The work environment for an Account Manager at Kooner Fleet Management Solutions combines both office and field settings. You will have the opportunity to engage with clients in person, as well as collaborate with team members in the office. The role requires some travel, up to 20% of your time, to meet clients' needs and strengthen relationships. We aim to foster a supportive atmosphere where teamwork is at the forefront of our success.

Kooner Fleet Management Solutions offers a range of excellent benefits for our Account Managers, including a competitive base salary between $80-100K, plus commissions. Our benefits package includes medical, dental, and vision coverage, alongside a 401K match and life insurance. Additionally, we provide employee assistance programs to support the well-being of our team members, ensuring that you have the resources you need to succeed both professionally and personally.

As an Account Manager, effective prioritization involves assessing the urgency and importance of tasks based on client needs and deadlines. I usually create a prioritized list or use a project management tool to keep track of all client projects. Regular check-ins with clients also help identify any pending issues that require immediate attention, ensuring that I can manage multiple accounts efficiently without compromising the quality of service.

In my previous role as an Account Manager, I encountered a situation where a client was dissatisfied with the response time on their fleet maintenance. I actively listened to their concerns, acknowledged their frustration, and worked diligently to expedite the maintenance process. I coordinated with our internal teams to prioritize their accounts, ultimately resolving the issue and restoring the client's trust. This experience reaffirmed the importance of communication and proactive problem-solving.

To identify upselling opportunities, I prioritize developing deep relationships with clients. By understanding their specific goals and challenges, I can tailor solutions that not only meet their immediate needs but also present additional services that would enhance their operations. Regularly reviewing account performance metrics also allows me to spot trends where upselling would provide added value, creating a win-win for both the client and our company.

Keeping track of client interactions is vital for any successful Account Manager. I utilize CRM software to document every client communication, ensuring that all interactions are logged and any necessary follow-up actions are scheduled promptly. This helps me maintain a history of our engagements and allows me to be proactive in addressing client needs or concerns, keeping relationships strong and thriving.

An effective Account Manager should possess excellent communication skills, strong problem-solving abilities, and a keen understanding of customer needs. Having the ability to build relationships based on trust is crucial, alongside being detail-oriented and self-motivated. Flexibility is also important, as adapting to client requests or changes in the industry can make a significant difference in achieving client satisfaction and retention.

I measure the success of my account management efforts primarily through client satisfaction and retention rates. Regular feedback from clients and conducting satisfaction surveys provide insights into areas of improvement. Additionally, tracking key performance indicators such as revenue growth from existing accounts and client engagement metrics helps evaluate the effectiveness of my strategies and adaptation.

Maintaining long-term client relationships while driving sales growth requires a balance of personalized service and strategic insight. I focus on being a trusted advisor rather than just a sales representative by consistently demonstrating value, understanding their evolving needs, and recommending solutions that genuinely benefit them. Regular follow-ups and check-ins also play a significant role in cementing those relationships while naturally opening doors for new sales opportunities.

Teamwork is a critical component of success as an Account Manager. Collaborating effectively with internal teams allows me to leverage different expertise, ensuring that clients receive cohesive service tailored to their needs. I frequently engage with sales, marketing, and operations teams to share insights about clients and — in turn — to align our strategies, improving overall results and service offerings.

When responding to a dissatisfied client, I first focus on listening actively to their concerns without interruption. Acknowledging their feelings and providing reassurance is essential. After understanding the issue, I work diligently to identify a solution and follow through on commitments made during the conversation. Following up after the resolution ensures that the client feels valued and cared for, which is vital for restoring their trust.

I understand that Kooner Fleet Management Solutions prides itself on being a leader in fleet management services, committed to client satisfaction and quality service. I resonate with the family-owned aspect of the company, as I value relationships and collaboration. Your emphasis on employee well-being and professional development aligns with my personal values and aspirations for growth, making this an ideal opportunity for me.