LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Application window will close 4/24/2025.
**Pay Range: $15.00 - $31.60 per hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data
Work Schedule: Rotating Schedule
Week One: Monday – Friday 9:00am-5:30pm
Week Two: Tuesday - Friday 9:00am-5:30pm and Saturday from 7:00am-3:30pm.
Work Location: Remote
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Act a liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting LabCorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Associate's degree or higher is a plus
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join LabCorp as a Specimen Accessioner and help ensure the accuracy of vital healthcare tests.
Join Labcorp as an Accounts Receivable Specialist and contribute to healthcare breakthroughs through effective account management.
As a Customer Success Manager at Elsevier, you will play a pivotal role in ensuring client satisfaction and value across our Clinical Solutions portfolio.
Join the Revco Solutions team as a Full-Time Collection Specialist and help customers manage their accounts while enjoying competitive pay and benefits.
Join a dynamic team as an Interface Executive, providing critical support to healthcare professionals across the US.
Join St. Joseph Medical Center as an RN in the Emergency Room, contributing to high-quality patient care in a respected facility.
Join CommonSpirit Health as a Crisis Assessment Specialist to leverage your expertise in behavioral health and make a difference in patient care.
We're seeking service-oriented individuals for the role of Inbound Call Agent to provide support for major brands directly from home.
Step into a rewarding career as a Service Advisor at Cooper Auto Group, where you will be the key liaison between customers and technicians in a dynamic automotive environment.
Toisan is on the lookout for skilled telephonic interpreters to join their network, ensuring effective communication for the LEP community.
Join Fever as a Customer Service Agent and support our mission to revolutionize live entertainment while working from the comfort of your home.
Lead the digital and low touch customer success strategy at Proofpoint, focusing on maximizing customer value in a rapidly evolving cybersecurity landscape.
Elevate member experiences as a Membership Concierge Leader at Life Time where your leadership will set the standard for excellence in service.
We are looking for a skilled Technical Support Specialist who will ensure smooth operation of technical support at Chamberlain University's Sacramento campus.
Join the caring team at St. Luke's Health as an Emergency Room Nurse dedicated to enhancing community health.
Subscribe to Rise newsletter