Assyrian - Remote Telephonic Interpreters

As an Assyrian Remote Telephonic Interpreter with Language Services Associates, your primary responsibilities include providing effective telephonic interpreting services, answering inbound calls promptly, and ensuring superior customer service. You’ll adhere to the Code of Professional Conduct and maintain strict confidentiality during all interactions. Your role will require you to follow established policies and professional interpretation protocols, as well as engage in ongoing training and Quality Assurance monitoring to enhance your skills. With these responsibilities, you will be instrumental in facilitating critical communications for the Limited English Proficient community.

To qualify for the Assyrian Telephonic Interpreter position at Language Services Associates, candidates should possess full fluency in both English and Assyrian. Ideal applicants will have at least two years of professional interpreting experience, although this may be preferred rather than required. Additional qualifications include industry-specific certifications such as CMI or CCHI, and documentation of a 40-hour medical interpreting training course. Candidates should also have access to a landline phone, a quiet interpreting space, and be proficient in using web-based communication technologies.

Language Services Associates supports its Remote Telephonic Interpreters by providing comprehensive training and ongoing Quality Assurance monitoring. LSA is dedicated to enhancing the skills of its interpreters and ensures that they have access to the resources necessary for success. This includes strict adherence to best practices and professional conduct, which promotes the integrity of the interpreting profession. As part of a network of Independently Contracted Interpreters, you'll have the flexibility to manage your schedule while receiving valuable support from LSA.

The training process for Assyrian Telephonic Interpreters at Language Services Associates typically involves engaging in specific training sessions that cover the essential skills and knowledge needed for effective telephonic interpreting. This includes familiarization with telephonic technology, understanding industry standards and best practices, and practicing real-life scenarios. Additionally, ongoing training opportunities and participation in Quality Assurance reviews contribute to continual professional development, ensuring you stay on the cutting edge of the interpreting field.

The work environment for an Assyrian Remote Telephonic Interpreter at Language Services Associates is flexible and remote. Interpreters are expected to have a quiet, secure, and private space where they can conduct calls without interruptions. This allows interpreters to focus fully on their task and ensure high-quality service for clients. Additionally, interpreters must maintain professional appearance and demeanor, as they represent LSA during each interaction with clients and customers.

When asked about your experience with telephonic interpreting, highlight specific scenarios where you successfully facilitated communication. Discuss the types of settings you’ve worked in, such as medical or legal environments, and emphasize your ability to remain composed under pressure. Sharing examples where you navigated challenging conversations will also showcase your skills.

To effectively answer this question, you should emphasize your understanding of the Code of Professional Conduct. Discuss specific practices you implement, like choosing a secure location for calls and avoiding discussions about interpreting cases outside of the professional setting. This demonstrates both your ethical approach and professionalism.

When faced with this question, provide examples that show your critical thinking and problem-solving skills. Discuss challenging situations, such as complex terminology or emotional conversations, and describe how you navigated those hurdles effectively, showcasing your ability to adapt and remain clear-headed.

Talk about the strategies you employ, such as active listening, paraphrasing for clarity, and confirming understanding with both parties. Emphasize the importance of clear speech and maintaining a neutral stance to foster effective communication. This reflects your commitment to being a professional interpreter.

In response to this question, it’s important to demonstrate empathy while maintaining professionalism. Describe your approach to handling sensitive topics, which might include taking a moment to gather your thoughts or reassuring the speaker. Share strategies that help you stay focused and composed under pressure.

Highlight your fluency in both Assyrian and English, along with your significant interpreting experience. Discuss how your values align with LSA's mission to support the LEP community and your passion for helping others communicate effectively. Tailoring your response to explicitly mention LSA will demonstrate your interest in the role.

Provide a concrete example of a misunderstanding and explain how you recognized it occurred. Detail the steps you took to clarify the situation, whether it involved asking for clarification or rephrasing what one of the parties said for better understanding. This shows your quick thinking and ability to manage complex scenarios.

In answering this question, illustrate your experience with specialized terminology in medical, legal, or customer service contexts. Mention any specific training you have completed that focused on this terminology. This showcases not only your knowledge but also your commitment to professional development in interpretation.

Explain your preparation process, which may include researching relevant topics, familiarizing yourself with client-specific language, and setting up your interpreting environment. This demonstrates your proactive approach and dedication to delivering high-quality interpretations.

Discuss any technology you utilize, such as interpreting software, communication tools, or document preparation platforms. Highlight your proficiency in web-based platforms and how these tools enhance your ability to provide effective remote interpretation. This shows your adaptability in a remote work environment.