Client Success Manager

Who we are 

Our mission is to transform how healthcare organisations and their workforce work together. Our Connected Scheduling™ platform connects healthcare organisations and their workforce giving more autonomy and control to staff on how and when they work. Over 50% of UK GP practices use Lantum, we work with over 30% of UK hospitals too and we have not only saved millions in expensive staffing costs for the NHS, but we have countless stories of how we have improved the lives of clinicians who, for the first time, are able to plan their work lives around their personal lives. 

What sets us apart is not only our leading edge technology and approach to innovation, it’s our culture and our strength of mission. Our incredible team are the driving force behind our success and this propels our competitive edge. We are diverse (20+ nationalities and 53% female workforce), we are authentic and true to ourselves, we are creative and focused and we work hard together to change our industry. Our team is supported to deliver their best work with clear career progression, a strong feedback culture and market-leading learning and development. We offer personal support too from health care subsidies including enhanced maternity and paternity leave and a Mental Health First Aider community. 

We have a bright and modern office which you can work from throughout the week and 3  core office days per week (Monday, Tuesday & Wednesday) where the whole team comes together with free lunch provided.

About the role 

As our Client Success Manager, you will play a crucial role in ensuring that our clients achieve their desired outcomes while using Lantum’s product and services. 

You will be allocated a ‘Region’ across the UK where you will be responsible for overseeing growth, and managing the subscribing clients within. Working with a varied client base, all with different needs, you will need to understand the key drivers to revenue within your Region, and know who to collaborate with to get the results you need. 

You will work with the wider Primary Care Commercial team regularly to problem solve, and create initiatives that will drive revenue growth.

Responsibilities

• Growing engagement and usage of the Lantum platform across your Client base 
• Renewing and retaining subscriptions  
• Delivering a ‘best in class’ service to our Clients.
• Identifying opportunities for growth across your Region, and collaborating with other areas of the business to deliver.
• Building and maintaining relationships with key Stakeholders across a varied Client base.

We’ll be looking for

• Previous experience in a similar role (CSM, Account Management,  Client Facing Project Management, or Sales)
• Proven experience in managing client relationships and delivering client-focused solutions.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.
• Ability to analyse client data, usage patterns, and metrics to identify trends and areas for improvement.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot), customer success platforms, and other relevant software is a bonus.

Interview Process

• Talent Screen: We’ll book you in for a quick introductory chat, and to answer any initial questions you might have.
• Meet your manager: We’ll book you in for a first interview with your potential future manager, so you can learn more about the role and we get a deeper understanding of your experience.
• Values Interview: You’ll meet more members of the team to talk about the Lantum Values. This will be an opportunity for them to ask competency questions and also the chance for you to ask questions about life at Lantum.
• Challenge Interview: This is the “practical” interview stage in the process. We will provide you with a scenario or problem to solve, which enables you to bring your skills to life. This will take place with a group of stakeholders. 

🖥️Home office set up - £200 stipend towards home office equipment to support remote working

🏠Hybrid working - 2 days in the office a week

🌈A vibrant and fun WeWork office space

🚇Travel expenses to the office reimbursed on core office days

💆‍♀️Health Cash Plan:

• Cash refunds for physio, dental, and other health related costs.
• An Employee Pricing Program that grants you access to special, non-public discounts to gyms and top retail brands
• Plus access to a 24/7 counselling and support helpline

🧓Pension - Lantum matches 4% of your salary into your pension pot!

🌴Holiday - 25 days holiday + 1 additional day of birthday leave

🍕Team lunch -  provided on core office days

🧠Wellbeing Support - Access to Spill, a mental health support app

🌱£500 Learning and development budget each year to drive your own development

Our Values

We want every employee to live the core values of the business:

More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.

Care a lot: Doing the right thing isn’t optional. We care a lot about our users, the NHS and each other. We hold each other to the highest standards and earn our reputation every day.

See it thru: We’re constantly looking for excellence. We take pride in planning and execution of all types of work, and we’re not deterred by bumps in the road or adversity. When we see obstacles, we relish the challenge and keep going.

Think around corners: We always stay ahead of the curve. All of us share a responsibility to challenge the status quo, think outside of the box, turn problems on their head and turn weaknesses into strengths.

Bounce back & learn: Being brave, taking risks and trying new things. It’s better to take risks and learn from them and being open to changing from what you learned is what makes us successful.

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you.​ All you need is a passion and a desire to be part of our mission.​