Technical Services Representative

As a Technical Services Representative at Latitude, you will be responsible for providing technical assistance and customer education on testing services. This includes program setup support, maintaining continuous client contact during testing, and documenting customer interactions. You will also create cost proposals while collaborating with the Inside Sales Leader to review project feasibility, all while representing the company at trade shows.

To be considered for the Technical Services Representative position at Latitude, candidates must possess at least an Associate’s degree in a science or technology field and have a minimum of three years of customer service experience. Strong communication skills in English, both written and verbal, are essential, along with proficiency in MS Word and Excel. A background in hard sciences or experience in a test lab is desirable.

Client interaction is a crucial aspect of the Technical Services Representative role at Latitude. You will engage with clients by phone and email, providing guidance on service offerings, answering technical queries, and assisting them throughout their testing process. Continuous client follow-up and thorough documentation of interactions will ensure that client needs are met effectively.

The salary range for the Technical Services Representative position at Latitude is between $18 to $22 an hour, depending on your experience and qualifications. This competitive pay reflects our commitment to hiring top talent in the industry.

Absolutely! As a Technical Services Representative at Latitude, you'll have plenty of opportunities for growth. Our company values professional development, and your role will allow you to gain valuable experience, learn about the industry, and potentially advance into higher-level positions or specialized roles.

When answering this question, focus on specific experiences that highlight your customer service skills. Talk about any relevant situations where you provided technical support, resolved customer issues, or effectively communicated technical concepts to various audiences. Tailor your response to emphasize how these experiences make you a great fit for the Technical Services Representative position.

In your response, emphasize your conflict resolution skills. Describe how you actively listen to customers' concerns, empathize with their frustrations, and maintain a calm demeanor. Discuss any strategies you use to simplify technical details and provide clear, actionable solutions that showcase your customer-focused approach.

Highlight your attention to detail and organizational skills. You can discuss methods such as using CRM software, setting reminders for follow-ups, and implementing a systematic approach to note-taking. Stress the importance of having well-documented interactions to enhance customer trust and service quality.

If you have experience with testing standards, share specific examples of the standards you've worked with and how you applied them in your previous roles. If not, express your eagerness to learn about standards like ASTM, ISO, and DIN, and your ability to quickly adapt to new technical concepts.

This question assesses your communication skills. Frame your answer around using analogies, simplifying terminology, and focusing on the practical implications rather than the technical jargon. Provide an example where you successfully communicated complex concepts in a previous role to support your point.

Your response should reflect an understanding of the role. Mention qualities like empathy, strong communication skills, and technical knowledge. Explain why you believe these traits are critical for success in building lasting client relationships.

Explain the situation, the skill you needed to learn, and the steps you took to quickly acquire that knowledge. Highlight your ability to adapt and demonstrate resourcefulness, showcasing how this experience will prepare you for the Technical Services Representative role.

Discuss prioritization techniques you would employ, such as assessing urgency and impact, or using a ticketing system to manage tasks. Explain how open communication with customers is vital to set proper expectations regarding timelines and resolutions.

Prior to the interview, research Latitude’s specific testing services and their areas of expertise. Your answer should reflect your understanding of their offerings and enthusiasm for contributing to the organization. Showing genuine interest can set you apart from other candidates.

Focus on what excites you about the role, the company culture, and its mission. Align your interests and career goals with Latitude's objectives, demonstrating your enthusiasm and commitment to contributing positively to the team.