Job details

Customer Service Account Specialist

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate and manage customer on-boarding and campaigns for variable print, pre-media or sales throughout the lifecycle (initial meeting through final disposition of a customer’s project).

Responsibilities

Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work.
Analyze and review the customer requirements and make determination on the scope of the overall project.
Pull together the appropriate resources/departments required to successfully implement a customer campaign.
Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project.
Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
Manage customer expectations and ensure the completed work meets customer SLA’s and comply with the company standards.

Qualifications

5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
Experience in customer service or client-facing role is strongly preferred.
ERP experience (SAP or JDE ) is strongly preferred.
Must have experience with MS Office (Excel & Word), spreadsheets.
Google Suite experience is a huge plus.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
Must have excellent oral and written communication skills.
Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
Must be able to work weekends and holidays if needed.

Additional Information

The national pay range for this role is $44,400 to $78,800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

#RRDCORP

RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$61600 / YEARLY (est.)

min

max

$44400K

$78800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Account Specialist, RR Donnelley

If you’re looking to take the next step in your career, RRD in Houston, TX is seeking a Customer Service Account Specialist who thrives in a dynamic environment! In this role, you’ll be at the forefront of coordinating and managing customer onboarding and campaigns for variable print, ensuring that each project runs smoothly from its initial meeting all the way to the final delivery. You’ll be responsible for gathering vital data, evaluating customer objectives, and developing comprehensive project plans. At RRD, you’ll have the opportunity to interact with diverse teams and mobilize resources to elevate customer experiences. With over 22,000 clients, including the majority of the Fortune 100, your work will play a crucial role in transforming customer touchpoints into impactful moments. You should be prepared to estimate project timelines, manage customer expectations, and maintain a master schedule of all activities—because at RRD, we don’t just get the job done, we make sure it’s done right! If you have a background in customer service, are proficient in ERP systems like SAP or JDE, and possess exceptional communication and organizational skills, we want to hear from you. Join us and become a part of a talented team committed to delivering high-quality service while making a positive impact in the industry.

Frequently Asked Questions (FAQs) for Customer Service Account Specialist Role at RR Donnelley

What are the key responsibilities of a Customer Service Account Specialist at RRD?

As a Customer Service Account Specialist at RRD, key responsibilities include coordinating customer onboarding and managing variable print campaigns throughout their lifecycle. This involves gathering crucial data, developing project plans, mobilizing resources, and ensuring timelines are met. You'll also be responsible for maintaining communication with stakeholders and managing customer expectations to ensure outstanding service delivery.