Lead Content Designer, Work Management

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We're looking for a Lead Content Designer to join our Work Management, Solution Experience team and help deliver on our mission of empowering diverse teams to work differently, together.

We believe teams should never compromise on the best tool for the job. We support this belief by helping customers cut down on the collaborative friction that comes with an increase in tool adoption and data sprawl. Our team creates solutions to help customers onboard, adopt and administer practices and tools for distributed ways of working.

Your future team

As a Lead Content Designer for our Solution Experience team, you'll work with teams across our portfolio of Work Management products, including Confluence and Trello, and collaborate with our Platform and Customer Success teams to deliver cohesive end-to-end customer experiences. You'll be part of a growing and thriving Atlassian Customer Experience team, committed to putting our customers first.

What you'll do

• Partner closely with product design leadership and other cross-functional stakeholders to identify, prioritize, and develop plans to address content experience challenges;
• Lead strategic initiatives (determining needs, objectives, approaches, and evaluation criteria) that aim to deliver better experiences for our customers and help achieve business goals;
• Collaborate with other content design leads to standardize content experiences and methodologies across product content design teams;
• Define and share best practices for content delivery, maintenance, and governance;
• Mentor and develop the craft of product content designers across Work Management;
• Work autonomously on the end-to-end experience for our Work Management solution experiences;
• Collaborate with some of the industry's smartest (and nicest) people across our Engineering, Product, Marketing, Research, Data Science, Customer Success, and other teams; and,
• Be a true champion for our users by living one of our core company values ("Don't F the Customer").

Your background

• 9+ years of professional content design experience, backed by high-quality writing, content strategy, go-to-market strategy, and communication skills;
• Experience driving growth experimentation for enterprise software;
• Strong facilitation and collaboration skills: you can demonstrate the ability to work with multiple teams, solicit and summarize feedback, and facilitate design discussions;
• Openness to the iterative content design process – always showing work in progress, validating with customers and data, iterating, shipping, and learning; and,
• Experience conducting and applying customer research, including design thinking and conceptual modeling.

More about our team:

Content Designers at Atlassian look at the way we communicate with our customers as an end-to-end journey. We consider content to be a powerful and essential part of that journey. Our content designers work collaboratively across Atlassian to champion our design language, tell consistent stories, and craft great customer experiences.

Read more at Designing Atlassian.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.