Lead Intake Worker

Under general supervision, assists management in communicating team goals and supports management to oversee intake process. Responsible for determining eligibility and enrolling qualified applicants in public assistance programs; prepares status reports; and performs related duties as required.

• Leads Intake Workers in the operational aspects of the direct services section
• Provides functional oversight and training of section personnel
• Oversees and evaluates applicants' eligibility for public assistance programs
• Provides program information such as specific program benefits and eligibility requirements to potential clients
• Prepares applications and verifies client information for public assistance programs
• Prepares case correspondence including delay notices, denial notices and notices of payment
• Negotiates payment terms and pledges with utility and other vendors
• Educates clients individually or in groups on weatherization and energy conservation procedures
• Prepares weekly workload and case status reports
• Refers applicants and clients to other public service agencies
• May perform site visits to pre-screen applicants who are homebound
• May translate information for non-English-speaking clients
• Performs related duties as required

• Graduation from an accredited college or university with a Bachelor's Degree in Social Work or closely related field, and three (3) year of direct client services experience; or an equivalent combination of education and experience
• Knowledge of human services field; knowledge of public service agencies and assistance programs
• Skill in utilizing tact and diplomacy when dealing with diverse groups of individuals
• Ability to operate personal computer and basic office equipment; ability to perform basic mathematical calculations; ability to communicate effectively in Spanish and English, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, outside agencies/vendors and the general public
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must have valid Texas driver's license, motor vehicle liability insurance and personal injury insurance; or have a self-reliant source of transportation to conduct business on a daily basis
• Must be bilingual in English/Spanish
• May be required to work more than 40 hours during the workweek

• Working conditions are primarily indoors
• Required to work in difficult and stressful situations
• Occasionally moves items weighing up to 10-15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position