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Learning Program Manager

About us


At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 57 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 


Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.


Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.


About you


You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.


About this role


We are looking for a talented Learning Program manager driven by building relationships and being a key contributor to setting the strategic direction of major accounts, performing activities related to Udemy Business product administration, end-user management and communication, and adoption of best practices related to configuration management and continuous integration and delivery. 


Responsibilities include overseeing and directly managing a portfolio of customers focused on increasing utilization of Udemy’s solutions and driving impact throughout our customer's organizations. 


Reporting to the Director, Professional Services, you’re a strong customer-first advocate who loves finding innovative solutions to meet customer needs by supporting learning strategy design and development, building relationships with cross-functional customer stakeholders, and executing learning program tactics.


What you'll be doing:


  • Overseeing the learning program strategies design, development, and execution 
  • Translating program needs into an actionable plan and balance quality of learning experience, available capabilities, capacity, and operational costs
  • Organizing the needs, concerns, and desires of our customers into an evolving learning program while driving clarity and minimizing complexity
  • Developing relationships with key stakeholders within accounts teams to create accounts project plans and align these plans with customer learning program goals
  • Managing Udemy business product administration like answering end user questions, troubleshooting and addressing issues
  • Establishing and reviewing workflow strategies, patterns, and making best practices recommendations


What you’ll have:


  • 5+ years of relevant work experience as a customer-facing program manager for an EdTech company focused on the delivery of customer solutions
  • Demonstrated history in learning program management and change management, working with large organizations
  • A proven ability to complete projects according to outlined scope, budget, and timeline
  • The ability to develop and maintain a passion for the customer’s vision with our internal team.
  • A disciplined and organized mindset that enables you to multitask across as many as 5 customers at a time
  • The ability to keep others on task through influence, and to separate out the critical from the not-so-critical


We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!


Life at Udemy 


We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:


  •  We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.


  • Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.


  • Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.


  • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Learn more about our certification here and find out what it's like to work at Udemy on our blog.


Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?


At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.


Our Benefits Start With U


Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:


  • Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
  • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
  • Transgender Benefits: Expanded medical coverage for gender-affirming care
  • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
  • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, virtual family care, reproductive health, breastmilk shipping, and caregiving support
  • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
  • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
  • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
  • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
  • Holidays: Twelve paid holidays throughout the year


Would you like to learn more about Udemy? Here are a few resources:


How Udemy Started [video]

Investor Overview


Information regarding data privacy is available within the Udemy Careers Privacy Notice.

 

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.


Hiring Compensation Range

$112,000—$140,000 USD

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Udemy, listed as UDMY on Nasdaq, is a global learning platform that offers flexible, effective skill development to empower individuals and organizations through a vast marketplace of up-to-date courses in multiple languages.

12 jobs
BADGES
Badge ChangemakerBadge Diversity ChampionBadge Family FriendlyBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
FUNDING
Public
DEPARTMENTS
Education
SECTOR
Education & Training Services
TEAM SIZE
501-1000
LOCATION
Hybrid
DATE POSTED
September 11, 2023

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