Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Recruiter: Clarice Wale [email protected] Internal Closing Date: 10/01/2025
We’re recruiting for a Customer Service Advisor to join our Customer Application Support (CAS) team.
Our phone lines are open 9am-6pm Monday- Friday. You’ll work 35 hours during our opening hours. This position offers a unique work arrangement of working 3 days from home and 2 days in our Hove/Cardiff office.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
If you're passionate about providing exceptional customer service and enjoy helping people and solving problems then we'd love to hear from you.
What you'll be doing:
Who we're looking for:
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
At Legal & General, we’re excited to invite you to join our friendly team as a Customer Service Consultant in our vibrant Customer Application Support (CAS) division located in Central Square, Cardiff. This isn't just another job – it's an opportunity to play a vital role in supporting our customers' financial needs. If you have a passion for delivering exceptional service, enjoy problem-solving, and are naturally empathetic, this position is tailor-made for you! You’ll be working within a dynamic contact center environment, where each day brings a fresh set of challenges as you field inbound calls from our valued customers and financial advisors. Whether it’s discussing new life insurance applications or providing assistance with existing policies, you will help ensure every customer receives a top-notch experience. Flexibility is key, as this role allows you to work three days from home and two days in our Cardiff office during our operating hours of 9am to 6pm, Monday through Friday. With a team of professionals from various backgrounds, our goal is to create a supportive atmosphere that encourages you to grow in your career while making a real difference in our customers' lives. Your unique skills will be vital in navigating sometimes emotional interactions, where your caring demeanor will shine through and ensure we cater to all individual needs. Ready to embark on this rewarding journey? We can’t wait to see you thrive at Legal & General!
They are not only a top 20 global asset manager but also the UK’s largest provider of individual life assurance products and a market leader in managing retirement risk for pension schemes, both in the UK and US. Their purpose is to improve the li...
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