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Client Onboarding Lead (Work Remotely Anywhere in the U.S.)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.We're currently pipelining talent for FUTURE needs for a Client Onboarding Lead. This role acts as the primary point of contact for a variety of large-scale clients during the discovery phase of a client’s onboarding experience. This role is expected to gather, analyze and document business requirements across all areas of our platform with both clients and vendors.The Gig:Serves as main of contact both internally and externally for Onboarding strategic planning, client relationship and definition of client requirements for all Businessolver service offerings. Leads discovery sessions that result in detailed business requirements for clients. Serves as the subject matter expert for clients and Businessolver as it relates to our delivery model and application of those requirements to both new project implementations and ongoing support/delivery. Assesses and mitigates risk with scope of project discovery. Effectively communicates project expectations and progress to our clients, team members, and executive team in a timely and clear manner during discovery Actively participates in business development and increases revenue opportunities. Demonstrated initiative and drive within a fast-paced environment is required. May perform other duties as assigned.What you need to make the cut:7+ years proven experience in benefit administration industry Bachelor's degree preferred Health & Welfare benefits administration or Consulting, Client Onboarding or IT consulting, benefits administration or SaaS solution implementation is a plus Strong quantitative/analytical skills Strong written and oral communication skills Ability to work within tight delivery timeframes Fluency with all MS Office tools, including Access, Project, and Visio Experience leading multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously Experience defining and documenting processes, and driving continuous improvement to processes via process measurement/metricsThe pay range for this position is 68K to 107K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).This role is eligible to participate in the annual bonus incentive plan.Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here:The Businessolver Way…Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.Equal Opportunity at Businessolver:Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.#LI-Remote

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What You Should Know About Client Onboarding Lead (Work Remotely Anywhere in the U.S.), Businessolver

At Businessolver, we're on the lookout for a dynamic Client Onboarding Lead, and we can't wait to meet someone who thrives on client interaction and strategic planning! This remote role offers the flexibility to work from anywhere in the U.S., while being a vital part of our Des Moines, IA team. As the main point of contact for our diverse and extensive client base during the onboarding journey, you'll lead discovery sessions that uncover and document critical business requirements. Your knack for communication and analytical skills will be essential, as you’ll ensure that both our clients and team are aligned with project expectations and progress every step of the way. With over 7 years in the benefits administration industry, you’ll leverage your expertise to assess risks, enhance client relations, and actively engage in revenue growth initiatives. You'll also bring a collaborative spirit, guiding cross-functional teams through complex project landscapes. This isn't just a job; it’s a chance to be part of a culture that values talent, encourages continuous improvement, and challenges every employee to excel in their field. If you have a passion for making a difference and ensuring client satisfaction, Businessolver is the place for you!

Frequently Asked Questions (FAQs) for Client Onboarding Lead (Work Remotely Anywhere in the U.S.) Role at Businessolver

What are the primary responsibilities of a Client Onboarding Lead at Businessolver?

As a Client Onboarding Lead at Businessolver, your main responsibilities will include serving as the primary contact for clients during their onboarding process, leading discovery sessions to gather essential business requirements, and facilitating effective communication between clients and internal teams. You will ensure all project expectations are met and will actively participate in business development activities to create new revenue opportunities.