Operations Manager (Growth & Sales)

As an Operations Manager (Growth & Sales) at lempire, you will be responsible for enhancing the efficiency of the sales team by organizing sales activities, nurturing leads, and creating automated systems for outreach. You'll also collaborate with the tech team to scale operations and conduct analysis to optimize our sales strategies.

Candidates for the Operations Manager (Growth & Sales) role at lempire should ideally have 1-2 years of relevant experience, particularly in operations, sales, or marketing. Familiarity with CRM tools like HubSpot and knowledge of SaaS sales automation will give you an edge.

At lempire, we are committed to your professional growth. As an Operations Manager, you’ll gain in-depth expertise in automations and operations processes while working alongside industry experts. You’ll also get the chance to experiment with innovative approaches to improve our systems.

You will leverage a range of tools including lemlist for outreach campaigns, HubSpot for CRM management, BigQuery for data insights, LinkedIn Sales Navigator for lead generation, and various no-code automation tools to streamline sales operations.

lempire has a vibrant, action-oriented culture that encourages growth and collaboration. As an Operations Manager, you will thrive in an agile environment where iteration is key, and individual contributions directly impact company revenue.

In the Operations Manager (Growth & Sales) role, your work will directly contribute to the revenue by optimizing outreach efforts and improving sales team processes. You’ll play a vital role in helping the company scale effectively and efficiently.

The recruitment process for the Operations Manager position includes a conversation with our Talent Acquisition Manager, an async technical case followed by a debrief with our Growth Ops lead, and an interview with our CEO, ensuring a thorough and engaging selection process.

A great way to answer this question is by sharing your passion for improving processes and solving complex problems. Highlight your desire to make impactful changes that drive efficiency and contribute to team success.

Talk about specific strategies you've implemented or improved in your previous roles. Mention any particular tools you've used and the results your efforts achieved in terms of lead quality and conversion rates.

Share your approach to prioritization by discussing how you balance urgent tasks with long-term goals. Providing an example of a high-pressure situation where you successfully managed multiple priorities would be helpful.

Discuss your communication style and tools that you have used in previous roles to facilitate collaboration. Emphasize the importance of regular check-ins, shared objectives, and being responsive to team needs.

Use the STAR method (Situation, Task, Action, Result) to detail a specific instance where you identified an inefficiency, proposed a change, and how that change positively affected team performance or productivity.

Be prepared to discuss your experience with CRMs, including specific functionalities you’ve used. Explain how you leveraged CRM tools to streamline operations and improve sales team performance in your previous positions.

Mention resources you read, such as industry blogs, podcasts, and webinars. Discuss any communities you engage with or conferences you attend to continuously enhance your skills and knowledge.

Identify key performance indicators relevant to operations management, such as lead conversion rates, sales cycle duration, and automation efficiency. Explain why you believe these metrics are critical to assessing team effectiveness.

Demonstrate your conflict resolution skills by sharing an example. Highlight your approach of fostering open communication, understanding multiple perspectives, and working collaboratively towards a solution.

Discuss your aspirations of growing within the role and how you hope to take on increasing responsibilities over time. Emphasizing your commitment to personal development and enriching the team's success will resonate positively.