Loan Servicing Specialist

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.  

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

Loan Servicing Specialist

As a Loan Servicing Specialist, you will play a key role in supporting Aussie Select customers by managing a range of phone and case-based servicing tasks. This position is focused on delivering exceptional customer service through coordinating discharges, consents, and in-life loan requests and actioning loan changes to ensure smooth processing.

Key Focus of the Role:
You will be responsible for handling inbound and outbound calls and case management tasks, focusing on ensuring that all administrative and servicing activities are completed accurately and efficiently. The primary focus of this role is managing an inbound call queue, with the potential to be rostered for 5-7 hours of inbound calls daily, averaging 25 calls per day. This role is ideal for individuals who love speaking to people, pay close attention to detail, and take a proactive approach to problem-solving.

Standard Hours: 8:30 am to 5:30 pm Sydney Time, Monday to Friday.

Flexibility: As business needs require, hours may extend beyond the above-listed standard working times, including potential Saturdays. The role supports a flex-first work model, allowing you to primarily work from home with occasional in-office attendance for training and team events.

Responsibilities

Complete loan servicing activities, including discharges, consents, loan changes, and administrative and reporting updates, while ensuring compliance with data protection and regulatory standards. Professionally handle objections and complaints and resolve complex issues by collaborating with internal and external stakeholders. Contribute to meeting service level agreements (SLAs) and drive process improvements to enhance both efficiency and customer satisfaction.

• Strong oral and written communication skills in English.
• Previous experience in banking or finance is preferred in a loan servicing, customer service, or administration role.
• Preferred proficiency in CRM software and  required proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to manage multiple tasks and deadlines in a high-volume, fast-paced setting.
• Self-motivated with strong problem-solving skills and attention to detail.
• Knowledge of Australian home loan industry practices is advantageous.

Additional Information 

• Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

What's in store for you at Lendi? 

• Flex-first (Work from home) but must be willing to work onsite as needed or once a week. 

• Health Insurance (HMO) for you & 1 free dependent 

• Health & well-being programs 

• Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs) 

• Extra allowances will be given for WFH set-up such as internet subsidy 

• Life insurance effective on Day 1 

• Access to training and opportunities for career progression/promotion 

• Fun & exciting monthly social clubs - at the moment done virtually 

• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 
   

How To Flex-first 
 
You must have a stable fixed internet connection (minimum 25mbps) An ample working space with office table and chair is also required. Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser. 
 
We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people, and our organisation gains tangible benefits. Ultimately, this creates a melting pot of creativity. 
 
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