Medical Office Receptionist - job 15 of 26
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Compensation: $20.00 - 21.00/hour
Location: The office is located at 8300 Alcott Street Suite 101, Westminster, CO 80031
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Average salary estimate
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Are you ready to take the next step in your career as a Medical Office Receptionist with LifeStance Health? Located in the beautiful city of Westminster, CO, you'll have the opportunity to be a vital part of an office dedicated to providing exceptional medical service. As the first point of contact for our patients, you will manage front office activities, ensuring smooth operations and a welcoming environment for in-person and remote patients alike. Your role will encompass everything from greeting and checking patients in and out with warmth and professionalism to managing phone inquiries and telehealth access. With a focus on operational excellence, you will assist not only patients but also clinicians, ensuring that all schedules and documentation are in perfect order. Plus, your exceptional customer service skills will shine as you handle patient needs, resolve inquiries, and maintain an organized workspace that reflects the high standards of LifeStance Health. Here, your contributions won't just be appreciated; they'll be celebrated! You’ll enjoy a vibrant workplace culture and numerous benefits, including medical, dental, and vision insurance, 401k matching, paid time off, and much more to support you both professionally and personally. Bring your strong communication skills and desire to create a positive patient experience to LifeStance Health and join a team that truly values health and wellness – all while earning competitive pay at $20.00 to $21.00 an hour. Let's make a difference together in Westminster, CO!
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