Medical Office Receptionist - job 1 of 16

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

Job Summary: 

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.  

Benefits:

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Compensation: $17.75 - $18.75/hour

Location: 10142 Parkside Dr #114, Knoxville, TN 37922

Duties/Responsibilities: 

Operational Excellence: 

- Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.  

- Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.  

- General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.   

- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.  

Patient Support: 

- Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes​.  

- Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.  

- Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. ​  

- Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. 

- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. 

- Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.​  

- Collect all in-person and telehealth co-payments and account balances at the time of service.  

- Complete insurance eligibility verification and reach out to patients to resolve any issues. 

Clinician Support 

- Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.  

- Coordinate with clinicians pertaining to any additional patient questions.  

- Support clinician schedules by auditing for appointment accuracy.  

- Maintain a pleasant, secure, and motivational working environment in the Practice.  

Required Skills/Abilities:  

- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.  

- Ability to work independently and as a team member.  

- Strong communication skills, both written and verbal.  

- Proficient in using Computer Software Applications (Microsoft Office & EMRs)  

- Comfortable handling sensitive and confidential Information (HIPAA)  

Education and Experience: 

- High School or equivalent required, associates/bachelor’s degree preferred​.  

- 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.  

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.

Building Relationships - We are collaborative, building enduring relationships to achieve more together.

Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Learn more at www.lifestance.com.