Medical Practice Coordinator
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY: $19.25 - 20.25/hour
LOCATION: The office is located at 53 Baxter Blvd. Suite 3, Portland, ME 04101
Duties/Responsibilities:
Operational Excellence:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support:
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.
Clinician Support:
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.
Required Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Average salary estimate
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Are you ready to make a difference in the healthcare field? LifeStance Health is on the lookout for a Medical Practice Coordinator to join our dynamic team in Portland, ME. As the central hub of our practice, you'll manage the daily front office operations and ensure that both our patients and clinicians receive top-notch service. Your day-to-day activities will include preparing schedules, maintaining a clean and welcoming office environment, and providing exceptional customer service as you greet patients both in-person and via various communication channels. With responsibilities ranging from managing phone queues to assisting with telehealth issues, your role is vital to ensuring smooth interactions for everyone involved. We pride ourselves on creating a supportive work culture where your contributions truly matter, and we offer comprehensive benefits, including medical, dental, vision, and a 401k with an employer match. If you have a knack for multitasking, possess strong communication skills, and are looking for an exciting opportunity to develop your career in healthcare operations, come join us at LifeStance Health! Your journey to making a positive impact starts here.
LifeStance is a leading mental healthcare company committed to providing evidence-based, medically driven treatment services for children, adolescents, and adults across the US.
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