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Medical Receptionist - job 1 of 5

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Compensation: $19.00 - 20.00/hour

Location: The office is located at 6802 West Snowville Rd., Suite B, Brecksville, OH 44141

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. 

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health Glassdoor Company Review

3.0

LifeStance Health DE&I Review

No rating

CEO of LifeStance Health

Ken Burdick

Approve of CEO

Average salary estimate

$40560 / YEARLY (est.)

min

max

$39520K

$41600K

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What You Should Know About Medical Receptionist, LifeStance Health

If you're passionate about healthcare and love interacting with people, the Medical Receptionist position at LifeStance Health in Brecksville, OH might just be the perfect fit for you! In this role, you'll be the welcoming face of our practice, managing the front office daily activities and ensuring that both in-person and remote patients have a smooth experience. We’re all about delivering exceptional customer service and providing support to both our patients and clinicians. This job entails everything from greeting patients and handling check-ins to managing appointment schedules and ensuring that all documentation is in order. You'll need to be a multitasker, as you’ll juggle phone calls, patient inquiries, and administrative tasks, all while promoting a positive work environment. Plus, with a pay rate between $19.00 to $20.00 per hour and a generous benefits package including medical, dental, vision, and life insurance, along with a 401k retirement plan, we’ve got your financial health covered too! Join us at 6802 West Snowville Rd., Suite B, and help us create a culture that values patient care and clinician satisfaction. Come be a part of our dynamic team and make a real difference in the lives of patients today!

Frequently Asked Questions (FAQs) for Medical Receptionist Role at LifeStance Health

What are the main responsibilities of a Medical Receptionist at LifeStance Health?

As a Medical Receptionist at LifeStance Health, your main responsibilities include managing the front office operations, greeting and checking in/out patients, handling phone inquiries, and ensuring all necessary documentation is complete for appointments. You'll also provide support to patients with billing questions and manage the scheduling process. Basically, you are the glue that holds the practice together, ensuring positive interactions and efficient operations!