German Speaking Customer Service for Imperial Brands - Remote In Greece

As a German Speaking Customer Service Representative for Imperial Brands, your primary responsibilities include providing expert customer service in both German and English through various communication channels like phone, email, and chat. You'll also be tasked with resolving customer inquiries and complaints efficiently, assisting customers with product information, processing orders, and delivering tech support when needed. Additionally, maintaining accurate customer records in the CRM system and collaborating with the team to improve processes will be key elements of your role.

To successfully apply for the German Speaking Customer Service role at Imperial Brands, you need to be fluent in both German and English, with strong communication skills in both languages. Proven experience in customer service or a related field is essential. Familiarity with CRM software and customer service tools is also required alongside strong problem-solving abilities and attention to detail. An ability to adapt to changing priorities is key, ensuring you excel in this dynamic remote environment.

The remote setup for the German Speaking Customer Service Representative at Imperial Brands allows you the flexibility to work from any location in Greece. This means you'll be able to maintain a healthy work-life balance while contributing effectively to the team. Communication tools and collaborative platforms will help ensure you stay connected with colleagues and provide excellent service to customers, promoting a sense of teamwork despite the geographic distance.

Yes! The House of Mercier ensures that all new hires in the German Speaking Customer Service Representative position receive fully paid training to equip you with the necessary skills and knowledge to excel at Imperial Brands. This investment in your development is designed to support your success and boost your confidence as you learn about the company's products and customer service procedures.

Apart from the exciting experience of working with a globally recognized brand, the German Speaking Customer Service Representative position at Imperial Brands comes with a range of fantastic benefits. You’ll receive a competitive monthly salary, two extra salaries per year, private insurance, monthly performance bonuses, and a fully paid relocation package, which includes flight, transfer, and hotel arrangements should you require them. It’s a unique opportunity to thrive both personally and professionally!

When approaching a dissatisfied customer in German, it’s crucial to remain calm and listen actively to their concerns. You could start by acknowledging their feelings, apologizing for the inconvenience, and assuring them that you will do everything you can to resolve the issue. Highlight your problem-solving skills by providing immediate solutions or next steps you will take.

To effectively answer this question, think of a specific occasion where you went above and beyond for a customer. Emphasize the actions you took, the skills you utilized, and the positive outcome achieved. Show how your effort not only solved the problem but also built a stronger relationship with the customer.

In this response, you should detail any specific customer service tools or CRM software you've used in previous roles. Explain how you used these tools to manage customer interactions, keep accurate records, or improve efficiency. This shows your technical proficiency aligns with the requirements of the role at Imperial Brands.

Discuss your strategies for continuous learning about products and services, such as subscribing to newsletters, participating in training programs, or collaborating with colleagues. Emphasizing your enthusiasm for staying informed shows your commitment to providing the best service possible.

Outline your strategy for prioritizing tasks, such as assessing the urgency of each inquiry or utilizing a ticketing system to manage requests effectively. Demonstrating your ability to multi-task and remain efficient under pressure will be impressive to interviewers.

Be honest about your approach when faced with uncertainty. Mention that you would acknowledge the question and reassure the customer that you’ll find the answer. Describe how you would research it or consult with a colleague to ensure they receive the most accurate and helpful response.

Reflecting on how you respond to constructive criticism is essential. Share an instance in which you received feedback and used it to improve your performance. This shows that you are open to growth and development, which are valuable traits in a customer service role.

Your answer should highlight both your interpersonal skills and your language proficiency. Emphasize your customer service experience, language skills in German and English, and passion for helping others. Make a case for how these aspects align perfectly with the needs of the position at Imperial Brands.

Choose a specific example where your teamwork led to a successful outcome. Discuss your contributions, how you communicated with team members, and the ways you adapted to achieve collective goals. Team collaboration is critical in remote settings, emphasizing your ability to work well with others.

Detail your method for ensuring accuracy, such as double-checking data entries, taking thorough notes during customer interactions, or using validation tools within CRM software. This not only shows your attention to detail but also your understanding of the importance of maintaining customer records.