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German Speaking Customer Service for Imperial Brands - Remote In Greece image - Rise Careers
Job details

German Speaking Customer Service for Imperial Brands - Remote In Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and driven individual to join our team as a German Speaking Customer Service Representative for Imperial Brands. This remote position based in Greece offers the opportunity to work in a dynamic environment, where you can utilize your language skills and customer service expertise to enhance client satisfaction. As a representative for a renowned brand, you will play a crucial role in ensuring that customers receive top-notch service and support. Our ideal candidate will thrive in a fast-paced setting, exhibit exceptional communication skills in both German and English, and have a strong desire to exceed customer expectations. Join us at The House of Mercier and take the next step in your career while contributing to a forward-thinking agency that values innovation and excellence in staffing and recruiting.


Responsibilities

  • Provide exceptional customer service in German and English via phone, email, and chat.
  • Resolve customer inquiries and complaints in a timely and professional manner.
  • Assist customers with product information, orders, and technical support.
  • Maintain accurate customer records and update information in the CRM system.
  • Collaborate with team members to identify and implement process improvements.
  • Conduct follow-up calls or emails to ensure customer satisfaction.
  • Stay up-to-date on Imperial Brands products and services to provide informed support.
  • Fluency in German and English, both written and spoken.
  • Proven experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a remote environment.
  • Proficiency in using CRM software and other customer service tools.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to adapt to changing priorities and demands.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...

Average salary estimate

$27000 / YEARLY (est.)
min
max
$24000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 13, 2025

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