Customer Service Rep(02648) - 320Broadway St

As a Customer Service Rep at 320 Broadway St, your primary responsibilities include interacting with customers both in person and over the phone, assisting with inquiries and complaints, preparing food products, and helping maintain a clean store environment. Additionally, you'll need to be well-versed in our menu to effectively assist customers.

For the Customer Service Rep position at 320 Broadway St, excellent verbal communication skills are essential, as well as the ability to handle monetary transactions accurately. You should be friendly and have the ability to work under pressure, alongside basic math skills for quick calculations.

Yes, training is provided on the job for the Customer Service Rep role at 320 Broadway St. This allows you to become familiar with our systems, menu items, and customer service protocols so that you can assist customers effectively.

As a Customer Service Rep at 320 Broadway St, you're expected to engage with customers over the phone, through electronic communication, or in person. Each interaction is an opportunity to provide excellent service, resolve any issues, and ensure that each customer leaves satisfied.

Teamwork is incredibly important for the Customer Service Rep position at 320 Broadway St. You'll be collaborating with co-workers to ensure smooth operations, from order processing to food preparation and maintaining the store's cleanliness.

When answering this question, highlight specific roles where you've interacted with customers, detailing your responsibilities and how you improved customer satisfaction.

For this question, provide a concrete example of a challenging customer interaction and explain the steps you took to resolve the issue while ensuring customer satisfaction and loyalty.

Discuss any memory techniques or tools you've used to memorize product details effectively, showing your commitment to providing accurate information to customers.

Share a specific instance when you exceeded a customer's expectations, emphasizing your problem-solving skills and dedication to service.

Explain your approach to prioritizing tasks, such as focusing on customer requests first while managing other responsibilities effectively.

Talk about times you've collaborated with team members to achieve common goals, highlighting communication and cooperation.

Detail the steps you take to ensure accuracy when processing cash transactions, such as double-checking change and using tools to assist with calculations.

Emphasize your willingness to assist and learn; mention protocol for finding answers, including consulting colleagues or referring to company resources.

Illustrate how a positive attitude not only enhances customer experiences but also creates a better work environment for you and your colleagues.

Share what motivates you in customer service, whether it's helping others, building relationships, or the fast-paced nature of the role.