Service Advisor

As a Service Advisor at Premier Truck Group, you will be responsible for greeting customers in the service department, handling service-related calls, preparing quotes, and overseeing service orders. Your role includes managing workflows by assisting in assigning technicians to jobs and providing regular updates to customers about their vehicle service progress.

To qualify for the Service Advisor position at Premier Truck Group, candidates should possess at least a high school diploma or GED. Ideally, you'll have a minimum of 2 years of experience in customer service, particularly in a vehicle-related environment, although this is not strictly mandatory. Additionally, a valid driver’s license is required.

Premier Truck Group is committed to the continuous growth of its employees. As a Service Advisor, you will have access to career advancement opportunities tailored to your skills and interests. The robust training programs and comprehensive benefits further support your professional development.

Employees at Premier Truck Group enjoy a fantastic benefits package that includes employee discounts, medical, dental, and vision insurance, paid holidays and time off, life insurance, and a 401k plan with employer match, among others. We prioritize work-life balance while ensuring you have everything you need to thrive.

The Service Advisor position at Premier Truck Group is an excellent opportunity for those seeking a rewarding career in a supportive and exciting environment. Being part of the largest Freightliner dealer group in North America means you'll be working with industry leaders while enjoying a culture of diversity and inclusivity that fosters personal and professional success.

When responding to questions about your experience in customer service, be sure to highlight specific instances where you successfully resolved customer issues or enhanced the customer experience. Mention your familiarity with service environments, showcasing your ability to communicate effectively and empathetically.

In an interview, you can explain your strategy for handling unhappy customers by emphasizing active listening and empathizing with their concerns. Offer examples of how you maintained professionalism while working towards a solution that satisfied the customer—the goal is to leave them feeling valued and understood.

Describe your approach to service delivery, focusing on the importance of preparedness, communication, and follow-through. Share how you monitor job progress while keeping customers updated, highlighting your commitment to ensuring quality work and customer satisfaction.

Share a scenario that demonstrates your ability to juggle multiple responsibilities. Discuss your time management techniques, prioritization skills, and the tools you utilize to stay organized, ensuring you meet deadlines without sacrificing quality.

Mention relevant resources, such as industry publications, online courses, and professional networks that you engage with to stay informed about trends in the automotive industry, especially as they pertain to service and customer expectations.

Emphasize qualities such as strong communication skills, the ability to empathize with customers, and a thorough understanding of vehicle service processes. Share examples that illustrate these attributes and how they contributed to your previous success.

To illustrate your ability to thrive under pressure, provide examples of past situations where you remained calm and effective during busy periods. Highlight your problem-solving skills, and touch on your strategies for maintaining positivity even in hectic scenarios.

Express your admiration for Premier Truck Group's commitment to quality and inclusiveness. Discuss how the company's values align with your career goals, emphasizing the opportunities for growth and the positive work environment that excites you.

Share a specific example of a successful team project, detailing your role and contributions to achieving the collective goal. Highlight communication, collaboration, and how you managed individual responsibilities while supporting team unity.

Discuss the importance of effective communication in a Service Advisor role. Explain how being able to clearly convey information, listen attentively to customer needs, and foster a welcoming environment can significantly enhance the service experience.