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Financial Aid Advisor - DC

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Welcome to Career Opportunities at Dorsey College

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Dorsey Employee:

Tuition discounts for Dorsey programs (employee, spouse, and dependent).
Tuition discount opportunities for select on-line Lindenwood University degrees for employees that qualify.
Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, employee assistance program, and 403b retirement plan.
Eleven Paid holidays: MLK Jr. day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Thursday – Friday), Christmas Eve and Christmas Days (as observed), and New Year’s Eve and New Year’s Day (as observed).

JOB TITLE

Financial Aid Advisor

Location: 18660 Ford Road, Detroit, MI 48228

DEPARTMENT

Administration

SUPERVISORY

REPORTS TO

Director of Financial Aid Operations

EEO Classification

Professionals

SUMMARY:

The Financial Aid Advisor is responsible for overseeing the financial aid operations for multiple campus locations. This position reports to the Director of Financial Aid Operations. This role will be responsible for ensuring the highest standards for all aspects of the financial aid process. This includes customer service and relationships with other departments, timely and effective packaging for potential and new enrollments along with active students and maintaining low levels of past due through quality processing and reduced rejects. This role will also be responsible for conducting quarterly audits, overseeing the student accounts receivables, providing regular reporting, and assistance with staff training.

ESSENTIAL FUNCTIONS:

High level of professionalism and telephone etiquette.
Possess excellent communication, analytical and customer service skills.
Attention to detail and well-developed writing, listening, and interpersonal skills are essential skills needed
Ability to be proactive, innovative and solutions oriented.
Highly self-directed with solid problem-solving expertise
Excellent organization and time management skills with the ability to prioritize and manage multiple demands and willing to rearrange priorities to meet changing workload needs and deadline demands.
Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and PowerPoint

Oversees and performs federal student financial aid calculations with precision and accuracy in compliance with federal regulations.
Recommends updates to processes to ensure compliance with regulations.
Significant understanding of federal regulations related to verification and processing of federal aid programs.
Participates in audits and investigates questions in annual audits (federal, state and institutional).
General knowledge of the higher education industry preferred, but not required
Ability to travel among campuses consistently.

KNOWLEDGE – SKILLS – ABILITIES:

Must possess excellent customer service, communication, and organizational and interpersonal skills.
Must be a team player, possess a strong work ethic, and be able to coordinate multiple tasks while meeting required deadlines.
Must be capable of working independently.
Ability to communicate effectively within the organization.
Proficient with basic office equipment, computers, and computer applications including Microsoft Office Suite.
Must possess strong time management skills and ability to work well under pressure.
Able to multitask, prioritize, show extreme resourcefulness and problem-solving skills.

MINIMUM QUALIFICATIONS:

College degree in appropriate field highly preferred.
Minimum of 1 year of financial aid experience preferred.
Demonstrated ability to drive positive results and improved quality
Demonstrated in-depth knowledge of financial aid regulations and related laws, and ability to make independent judgments and decisions
Must be student-focused individual with a passion for education
Willingness and ability to work hours in excess of a typical work week when necessary
Must meet eligibility requirements for professional access to Federal Student Aid systems.

WORKING / PHYSICAL DEMANDS:

Extensive use of office equipment including personal computer, multi-line phone system, copier, printer, facsimile, and postage meter.
The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard and other office equipment
Evening or weekend hours, if necessary, to meet deadlines and meet with prospective students.
This position is in an office setting with light to moderate noise levels, entails extended periods of sitting and computer work.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand, arm and finger dexterity to operate a phone, computer keyboard and other office equipment.

Equal Opportunity Employer

Dorsey College is an Equal Opportunity employer. The College complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Dorsey College is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Dorsey College also strives to ensure equal access to educational programs and activities, compliant with Title IX which prevents sex discrimination, including accommodations for pregnancy and pregnancy related conditions. Dorsey College does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Dorsey College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both. Dorsey College’s Title IX Coordinator is Ann Victoria Thomas, 31799 John R Road, Madison Heights, MI 48071, athomas@Dorsey.edu, Ph: 248.585.9200, ext. 11228. Dorsey College’s nondiscrimination policy and grievance procedures can be located at https://www.dorsey.edu/policies-and-plans/. To report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please also refer to https://www.dorsey.edu/policies-and-plans/ and select “Report an Incident” under the Title IX heading.

Lindenwood University Glassdoor Company Review

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CEO of Lindenwood University

John R Porter

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Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Financial Aid Advisor - DC, Lindenwood University

Join Dorsey College as a Financial Aid Advisor in our Dearborn location, where your skills will make a significant impact on students' lives! In this exciting role, you’ll oversee the financial aid operations across multiple campus locations, ensuring that students receive the support they need to navigate their educational journey. Your expertise will help maintain high standards in customer service while collaborating closely with various departments to ensure effective financial aid packaging and compliance with federal regulations. You'll conduct audits, manage student accounts, and assist in training staff, all while working with a team that values innovation and proactive solutions. We seek someone with excellent communication skills, a keen eye for detail, and a strong work ethic who can handle multiple priorities and deadlines in a fast-paced environment. With ample opportunities for professional growth, Dorsey College also offers fabulous benefits, including tuition discounts, a comprehensive health benefits package, and generous paid holidays. Ready to help students achieve their educational dreams? Join us today!

Frequently Asked Questions (FAQs) for Financial Aid Advisor - DC Role at Lindenwood University

What are the responsibilities of a Financial Aid Advisor at Dorsey College?

As a Financial Aid Advisor at Dorsey College, your key responsibilities will include overseeing financial aid operations across multiple campuses, ensuring compliance with federal regulations, providing exceptional customer service to our students, managing the financial aid packaging process, and conducting regular audits. You'll also work closely with other departments to facilitate smooth operations and support staff training efforts, making your role central to our mission of helping students succeed.