PKI Service Desk Technician

As a PKI Service Desk Technician at Link Solutions, your primary responsibilities include resolving daily PKI and card access tickets, managing user privileges, and maintaining the PKI infrastructure. You'll assist with system upgrades and monitor infrastructure for performance issues. Additionally, you will support end-users with certificate-related inquiries and participate in deploying new PKI services.

To qualify for the PKI Service Desk Technician position at Link Solutions, candidates must be U.S. citizens with a DoD Secret Clearance. An IAT Level II Certification or higher is required, along with an AA degree in Computer Science or Information Systems, or equivalent experience. Experience with PKI systems and a thorough understanding of security principles are highly valued.

The work environment for the PKI Service Desk Technician at Link Solutions is collaborative and fast-paced. You'll be part of a professionally diverse team working in support of the U.S. Army's cybersecurity efforts. The company emphasizes employee well-being and work/life balance, fostering a culture where innovation is encouraged and career growth is supported.

A PKI Service Desk Technician at Link Solutions will engage in a variety of projects including the deployment of new PKI applications and supporting the creation, revocation, and issuance of smart card logons. You'll also participate in system upgrades and improvements, ensuring that the PKI infrastructure operates at peak performance, thereby enhancing the overall security landscape.

Link Solutions is committed to the career development of its PKI Service Desk Technicians by offering a competitive benefits package that includes a certification reimbursement program, paid training, and departmental advancement opportunities. The company fosters a culture of continuous learning, providing resources and support to help you grow in your cybersecurity career.

In your response, highlight any specific roles or projects where you've monitored or evaluated the performance and security of PKI systems. Discuss how those experiences have equipped you with the problem-solving skills necessary to manage certificate performance issues and support end-users effectively.

Explain your troubleshooting methodology clearly. Start by gathering details about the issue, verifying the user's identity and account status, and checking for any system errors. Demonstrating patience and the ability to communicate complex information in an easy-to-understand manner will showcase your readiness for this role.

Discuss relevant security principles you've worked with, such as encryption, user authentication, and data integrity measures. Be prepared to provide examples of how you ensured the protection of sensitive data in your previous roles, emphasizing your proactive approach to security in PKI environments.

Detail your approach to addressing security vulnerabilities, such as following established protocols to report and escalate the issue. Highlight your understanding of the importance of timely communication within the context of maintaining national security and ensuring system integrity.

Outline the steps involved in issuing a digital certificate, including verification of the requestor's identity and system checks for compliance with security policies. For revocation, explain how you monitor for issues related to expired or compromised certificates and the importance of maintaining an updated Certificate Revocation List (CRL).

Describe a systematic approach to prioritize tasks based on urgency and impact. Emphasize your organizational skills and ability to assess ticket severity, focusing on critical operations first. Providing examples from past experiences would further illustrate your capability to manage workload efficiently.

Share examples of how you've delivered high-level technical support, emphasizing your communication skills and ability to handle sensitive situations delicately. Mention strategies you employed to ensure prompt responses and detailed explanations tailored to the technical proficiency of the user.

In your response, frame the challenge clearly and succinctly, followed by the steps you took to diagnose and resolve the issue. Highlight your analytical skills and discuss how your solution led to improved outcomes, reinforcing your capability to handle similar situations in the future.

Discuss the relevance of your current certifications, particularly those aligning with IAT Level II or III standards, and highlight how they equip you with the knowledge and skills necessary for the PKI Service Desk Technician position. Mention any hands-on experiences that complement your certification training.

In your response, mention specific resources you utilize such as industry journals, online courses, webinars, or professional certifications. Emphasize a commitment to continuous learning that not only benefits your career but also helps you contribute effectively to your team at Link Solutions.