IT Support Technician, 2nd Shift (On-site)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Garland, UT. We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.  

A day in the office looks like this:   

• Providing Help Desk support for DC management and end users 
• Maintaining DC/warehouse equipment and spare inventory 
• Building, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipment 
• Performing basic network and RF troubleshooting 
• Responding to service issues and requests in a timely, efficient manner 
• Responding to calls and assigning tickets; updating tickets in Freshservice system 
• Performing Office365 user maintenance and assisting with O365 setup and support 
• Maintaining an excellent working relationship and customer service skills with end users 
• Collaborating with other IT Operations personnel to achieve the best results 
• Translating technical terms into non-technical language for users and onsite leadership 
• Assisting DC staff in troubleshooting conveyor or other system issues when necessary 
• Recognizing high-priority issues and responding accordingly 
• Being available for off-hours on-call and/or occasional flexibility with working hours if needed 
• This role will be based on 2nd shift, 3pm -11:30pm

Got the skills and experience? Here’s what we’re looking for: 

• 1–2 years of computer support experience; previous Desktop Support experience a plus  
• Solid grasp of troubleshooting Windows, Mac, iPhone® and Android® technologies  
• 1-2 years of HP printer and Zebra label printer experience  
• Past experience with Android based RF equipment is a plus  
• Self-motivated with good time management and organizational skills  
• Sense of urgency  
• Excellent attention to detail   
• Strong interpersonal and communication skills   
• Ability to perform at a high level without close supervision   
• Ability to articulate technical issues clearly   
• Availability for on-call rotation and/or occasional Saturdays (standard work week is Monday–Friday)  

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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