Senior Program Manager, Customer Zero

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role can be based in San Francisco or Sunnyvale.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The mission of the Customer Zero program is to leverage LinkedIn's expertise in talent to inspire product innovation, positioning the Talent team as both the first and best customer of LTS enterprise products. Our program focuses on three core principles:

• Advocate: Helping Product teams understand the challenges and opportunities faced by large enterprise organizations.
• Validate: Sharing our perspective and acting as an early adopter of LTS enterprise products to inform and accelerate product innovation and go-to-market strategies.
• Trailblaze: Ensuring the Talent Organization has access to LinkedIn’s most cutting-edge technology to hire, develop, and retain top talent.

In this role, you will act as the bridge between the Product and the Talent organization, managing key initiatives focused on Learning, Career Development, and Internal Mobility. 

Responsibilities

• Project Management: Lead project management for pilots, ensuring timely delivery and analyzing results for actionable recommendations. Collaborate with business owners and PMMs to ensure readiness and alignment for full-scale product launches.
• Program Operations: Manage and track the Customer Zero roadmap for Learning, Career Development, and Internal Mobility, using project management tools like Smartsheets to update milestones, monitor progress, identify risks, and ensure alignment with end-user sentiment and product needs. 
• Stakeholder Engagement: Facilitate discussions with Product and Talent stakeholders to gather input on feature development, ensuring alignment with Talent goals. Oversee internal product champions, drive engagement, and streamline feedback loops to inform decisions and drive continuous improvement.

Basic Qualifications

• BA/BS degree or related work experience  
• 5+ years managing complex projects in Talent Management, HR Tech, Product, or Product Marketing functions.

Preferred Qualifications

• Proven experience leading complex projects with tools like Smartsheets.
• Ability to analyze and present insights from data and feedback.
• Experience working with cross-functional teams, including Product and Marketing.
• Strong written and verbal skills to communicate effectively with diverse audiences.
• Experience driving adoption of new initiatives.
• Familiarity with HR technology platforms such as LinkedIn Learning, Learning Management Systems, Applicant Tracking Systems, or talent marketplace tools
• Comfortable navigating evolving priorities in a fast-paced environment.
• Passion for talent, learning, and career development products.

Suggested Skills

• Strategic Thinking 
• Project Management
• Data Analysis & Feedback Synthesis
• Cross-functional Collaboration
• Communication Skills
• Adaptability

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $112,000 to $182,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.  

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

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