Director, Partners, Sales- North America West

The Director of Partner Sales at LivePerson is responsible for building high-impact partnerships with leading System Integrators and VARs. This includes identifying potential partnerships, developing comprehensive strategies, building relationships with senior executives, negotiating agreements, and monitoring KPIs to assess partnership success.

To be considered for the Director of Partner Sales position at LivePerson, candidates should have over 12 years of experience in partner sales and strategic alliances, strong existing relationships with key SIs and VARs, and proven success in building new lines of business and effectively communicating with C-Level executives.

The Director of Partner Sales at LivePerson contributes to business growth by identifying and nurturing strategic partnerships that complement LivePerson's offerings. By collaborating with cross-functional teams and ensuring that partnerships deliver maximum value, the director significantly enhances customer acquisition and revenue performance.

Essential skills for the Director of Partner Sales role at LivePerson include excellent communication abilities, strong influential skills, adaptability to dynamic environments, and the capacity to measure and communicate progress against business objectives effectively.

LivePerson fosters an inclusive workplace culture where collaboration, innovation, and meaningful connection are prioritized. Employees are encouraged to ask questions and seek new ways to achieve success, making it a lively and supportive environment for the Director of Partner Sales.

When answering this question, highlight specific examples of partnerships you've developed, the strategies used, and the results achieved. Focus on measurable outcomes that demonstrate your ability to drive growth and foster successful relationships.

Discuss your approach to negotiations, emphasizing communication and listening skills. Mention how you prepare by understanding both your organization’s goals and the partner’s needs, and your ability to find common ground.

In your response, mention key performance indicators (KPIs) such as revenue growth, customer acquisition, and the effectiveness of joint initiatives. Explain how monitoring these metrics informs your strategic decisions and adjustments.

Explain your strategy for engaging C-level executives, including regular communication, understanding their business needs, and demonstrating value. Highlight your relationship-building tactics, such as personalized outreach and strategic updates.

Choose a specific challenge, describe the situation, and detail the steps you took to resolve it. Highlight any creative solutions or strategies that led to a positive outcome, showcasing your problem-solving abilities.

Discuss how technology enhances your ability to track partnerships, manage relationships, and leverage data analytics for informed decision-making. Provide examples of tools you have used successfully in prior partnerships.

Detail the onboarding process you follow, emphasizing the importance of clear communication, training, and setting expectations. Discuss how you ensure that new partners fully understand strategic goals and collaborative opportunities.

In your response, focus on the unique value propositions of LivePerson’s solutions. Address the benefits of Conversational AI in enhancing customer engagement, operational efficiency, and driving revenue, tailored to the partner's industry.

Share your methods for market research, networking, and leveraging industry connections. Discuss the importance of alignment with LivePerson’s goals and values when selecting potential partners.

Explain your approach to conflict management, including communication and negotiation skills. Highlight how you prioritize objectives based on business impact while ensuring that all partners feel valued and understood.