Enterprise Account Executive

As an Enterprise Account Executive at LivePerson, your primary responsibilities include developing strategic relationships with C-suite executives, driving customer satisfaction, and implementing tailored sales strategies to acquire new clients. You'll focus on understanding customer needs, increasing LivePerson's market penetration, and ensuring successful outcomes for clients as they utilize Conversational AI solutions.

LivePerson requires candidates for the Enterprise Account Executive role to have 10-12+ years of experience in Enterprise B2B SaaS sales and at least 4 years selling complex business applications or technology. A successful track record in consistently exceeding sales targets, exceptional interpersonal skills, and experience with Fortune 100 companies will also contribute to your success in this role.

LivePerson is dedicated to the growth of its Enterprise Account Executives by offering generous tuition reimbursement, access to internal professional development resources, and a collaborative workplace culture. This commitment to development ensures that team members have the tools they need to innovate and maximize their performance.

In the Enterprise Account Executive role at LivePerson, you’ll primarily engage with Fortune 500 clients including major brands across retail, hospitality, and travel sectors. Your focus will be on establishing relationships at the C-suite level, enabling you to provide bespoke solutions tailored to each client’s strategic business priorities.

LivePerson offers a comprehensive benefits package for its Enterprise Account Executives, including health insurance options, generous vacation time, and parental leave. Additional perks such as a workplace pension scheme and an employee stock purchase plan help ensure that employees' financial and well-being needs are thoroughly addressed.

When answering this question, highlight specific experiences where you've successfully driven sales growth in enterprise-level clients. Provide details such as the sectors you worked in, your approach to client engagement, and examples of successfully closed deals.

Explain your method for addressing objections by focusing on listening actively to the customer's concerns, validating their issues, and presenting data-driven solutions that align with their business objectives. It's essential to illustrate your problem-solving skills and adaptability.

Discuss your proactive approach to client retention, such as regular check-ins, ensuring customer satisfaction through follow-up, and tailoring solutions to meet evolving needs. Mention your commitment to adding value and the importance of building long-term partnerships.

Share your techniques for engaging with senior executives by highlighting your research process, understanding their business goals, and presenting tailored, strategic insights that address their specific challenges. Your ability to connect at this level is crucial.

Emphasize the importance of collaboration with internal teams and stakeholders throughout the sales process. Provide examples of how you’ve successfully collaborated to craft tailored solutions that represent your clients’ best interests to drive sales success.

Choose a specific campaign where you exceeded targets. Outline your goal-setting process, strategies used, challenges faced, and how you overcame them to achieve success. Use data to quantify outcomes whenever possible.

Explain your research process for understanding the client’s needs, your methods for identifying key decision-makers, and how you tailor your sales tactics to match each potential client's unique context and challenges.

Discuss any relevant experiences where you facilitated or championed digital transformation efforts. Highlight how you helped clients navigate changes and the impact those transformations had on their customer experience.

Talk about specific performance metrics you focus on, such as revenue growth, client acquisition rates, or customer satisfaction scores. Show how you utilize these KPIs to continuously refine your sales strategies.

Express your enthusiasm for LivePerson's mission and culture. Discuss how the company’s innovative approach to customer experience aligns with your vision and how you’re excited to contribute to its growth while continuing your professional journey.