Job details

Technical Support / Customer Support Specialist

LivePerson, the global leader in enterprise conversations, is looking for a Customer Support Specialist to provide exceptional service and resolve customer inquiries efficiently.

Skills

Strong interpersonal skills
Empathy
Adaptability to different organizational and customer needs
Technical skills in HTML, CSS, REST/SOAP APIs, networking, and troubleshooting tools
Analytical mindset for process improvement

Responsibilities

Address customer inquiries via phone, email, web messaging, and other channels
Resolve issues efficiently to ensure positive customer experiences
Collaborate with internal teams to manage incidents and complex issues

Education

No specific education requirements

Benefits

Medical, dental, and vision health coverage
28 vacation days
Native AI learning opportunities
Food vouchers, phone, and internet allowance

To read the complete job description, please click on the ‘Apply’ button

LivePerson Glassdoor Company Review

2.9

LivePerson DE&I Review

No rating

CEO of LivePerson

John Sabino

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By LivePerson

LivePerson helps brands create Curiously Human™ digital experiences. We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and r...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE