Job details

Technical Support Manager

LivePerson is the global leader in enterprise conversations, utilizing a Conversational Cloud platform that connects brands with consumers. They are seeking a Regional Technical Support Engineering Manager to lead a customer-facing support engineering team.

Skills

Customer-oriented approach
Strong leadership skills
Ability to navigate ambiguity
Experience with technical support processes
Proficiency in analyzing metrics and trends

Responsibilities

Manage daily operations of the Support Engineering team
Provide hands-on technical assistance
Develop customer-centric communication processes
Ensure quality deliverables and continuous improvement
Conduct regular 1:1 meetings with team members
Advocate for customers within LivePerson

Education

B.A. or B.Sc. in Computer Science or Engineering
Equivalent combination of education and experience

Benefits

Medical, dental, and vision health insurance
Generous vacation and holiday time
Tuition reimbursement
Access to professional development resources

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2.9

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CEO of LivePerson

John Sabino

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By LivePerson

LivePerson helps brands create Curiously Human™ digital experiences. We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and r...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE