Food and Beverage Outlet Supervisor (Coffee Cart)

The Coffee Cart Supervisor leads a dedicated team in delivering outstanding guest experiences by overseeing daily operations and ensuring smooth, efficient service with top-quality products. This role encompasses managing baristas, optimizing sales, maintaining inventory, and ensuring compliance with health and safety standards. Ideal for individuals with strong leadership skills and a passion for fostering a vibrant, guest-focused environment, the Coffee Cart Supervisor plays a key role in driving excellence and operational success.

Who You Are:
•    Strong knowledge of coffee preparation, including espresso drinks and specialty beverages.
•    Exceptional leadership and interpersonal skills, with the ability to motivate and lead a small team.
•    Strong organizational and time management skills.
•    Customer service-oriented, with excellent communication skills.
•    Ability to work in a fast-paced environment and handle multiple tasks efficiently.
•    Basic math skills and experience with POS systems for cash handling.

What You Will Do:
•    Oversee daily coffee cart operations to ensure efficient and smooth service.
•    Open and close the coffee cart according to procedures, maintaining operational readiness.
•    Monitor and maintain coffee equipment, ensuring proper functionality and prompt repairs.
•    Ensure product displays are clean, appealing, and fully stocked at all times.
•    Lead and schedule barista teams, ensuring adequate staffing during all shifts.
•    Provide training on beverage preparation, guest service, and cash handling procedures.
•    Motivate and coach staff to deliver exceptional service and maintain high performance.
•    Address and resolve guest complaints or concerns promptly to ensure satisfaction.
•    Promote upselling techniques to drive sales and revenue growth.
•    Monitor inventory levels and manage ordering to maintain stock and minimize waste.
•    Conduct regular inventory checks, reconciling discrepancies and controlling costs.
•    Ensure compliance with health, safety, and hygiene regulations at all times.
•    Oversee cash handling, ensuring accurate reconciliation and reporting of daily sales.
•    Analyze sales trends and recommend strategies to improve performance and revenue.
•    Prepare and submit detailed sales reports as required by management.
•    Other duties as assigned. 

Your Experience Includes:
•    Minimum of one year of food and beverage experience, preferably in a coffee environment.
•    Prior leadership experience is highly preferred.
•    Strong knowledge of food and beverage operations and service standards.
•    Excellent communication skills, both written and verbal.
•    Proven ability to multitask and prioritize effectively in a fast-paced environment.
•    Strong time management skills to handle varying responsibilities efficiently.
•    Flexibility to work varying shifts, including nights, weekends, and holidays as needed.
•    High School Diploma or equivalent preferred. 

Who You’ll Supervise:
•    Coffee Cart attendants
•    Barista’s