Service Delivery Lead, Retail Managed Services

This is a remote position.Service Delivery Manager - Retail Technology SolutionsBloomington, MN or Remote (US)Are you passionate about empowering retailers with cutting-edge technology solutions? Join Logic as a service delivery manager and take charge of transforming the retail landscape!For 25 years, Logic has been at the forefront of solving complex challenges for leading retailers worldwide. Our consultants provide the expertise and support needed to deliver exceptional shopping experiences that maximize convenience, efficiency, and profitability.As a Service Delivery Manager in our Managed Services division, you'll be the vital connection between our clients and our high-performing teams. This position demands a unique blend of strategic thinking, technical expertise, and relationship management skills.What you’ll do• Orchestrate client engagements and lead cross-functional teams to deliver exceptional support and innovative solutions• Navigate complex stakeholder landscapes and manage expectations across multiple accounts• Spearhead troubleshooting efforts and drive continuous improvement in high-pressure retail environments• Collaborate on new client acquisition, from proposal development to implementation• Mentor and develop team members within our all-shore delivery modelWhat you'll bring• 8+ years of experience in retail technology systems/applications• Proven experience with Oracle Retail Managed Services delivery• Demonstrated success in managing multiple customers/projects simultaneously• Proficiency in working with onshore/offshore delivery models• Strong track record in service delivery management and client relationship building• Excellent analytical, communication, and problem-solving skills• Adaptable and thrives in a fast-paced, evolving business environmentWhat we offer• Opportunity to work with leading retailers and shape the future of retail technology• Collaborative and innovative work culture that values continuous learning• Flexible work environment (office-based or fully remote)• Competitive compensation and benefits packageLocationOccasional travel may be required for corporate or client eventsRemote (US) or Hybrid (based in the Twin Cities metro area)At Logic, we are an equal-opportunity employer. Our commitment to providing equal employment opportunities extends to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic under federal, state, or local laws. We embrace diversity as a source of strength and creativity, fostering an inclusive and respectful work environment where each employee is valued, heard, and empowered to contribute their unique perspectives. Our dedication to inclusivity influences every aspect of employment, from hiring and promotion to employee development and company culture. We celebrate individual differences, and our judgment is based solely on qualifications, performance, and contributions to the team. Collaboration, innovation, and mutual respect are actively promoted as we create a workplace that thrives on diversity in all its forms.