Security Operations Center Team Lead

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients? Do you get excited about monitoring and management tools that keep environments running smoothly?

We are looking for an inspiring and self-motivated Security Operations Center Team Lead for our Integrated Global Services branch located in Denver or Houston! You will lead an amazing team of individuals while supporting several clients across our organization in this fast-paced, challenging and rewarding role. Our anticipated date of hire for this role is January/February 2025.

• Lead a geographically dispersed, 7x24 team of Tier 1 and Tier 2 Security Operations Center (SOC) Analysts supporting Long View clients and tools
• Serve as an escalation point for SOC Team members, leading decisions, guidance, and action
• Mentor and train SOC staff on:
• o   Best practice responding to infrastructure alerts
• o   Use and enhancement of Logic Monitor, Pager Duty, Sentinel and other monitoring tools
• Ensure timely response to detect, triage and escalate alerts
• Lead continuous improvement within the SOC
• Manage expectations around performance and procedural work for team members
• Conduct weekly team meetings and regular one-on-ones with SOC team members
• Ensure ROC operations align to written procedure and policy to assure quality of service delivery
• Maintain the body of written procedures and policies
• Ensure responsiveness of the ROC team by driving accountability
• Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
• Respond to and manage escalations related to client incidents and inquiries
• Respond to and manage escalations related to SOC tools

• 3-5 years of experience in leading a team that works 24/7 and is geographically distributed
• 5+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premise and cloud connected technologies
• 3+ years of experience working in a multi-tenant service provider environment
• Experience working with and managing incident, problem, change and service requests that follow ITIL framework standards
• Strong strategic planning and analytics skills
• Willingness and ability to adhere to service delivery excellence

• Hands on experience with Logic Monitor, Sentinel and Pager Duty
• Network, Server or Cloud certifications such as Network+, Server+, RHCE, Azure or similar
• Security certifications are also an asset
• Experience with vendor engagement and negotiations

$61,310  – $91,965 salary

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

Benefits Offered

Medical, Accident Insurance, Critical Illness Insurance, Dental, Vision, Health Savings Account (HSA) (LVS contributes $500 per plan year), Flexible Spending Account (FSA), Short-term Disability, Long-term Disability, Life Insurance, Accidental Death & Dismemberment, Voluntary Life and Accidental Death & Dismemberment, Retirement Savings 401(k) (LVS contributes 5% of previous year’s W2 earnings) and ROTH, Discount Program, and Employee Assistance Program

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.