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Senior Director - Cloud & Container Infrastructure

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a dynamic result-oriented Senior Director to lead and manage our global on-premises Kubernetes infrastructure as well as our public cloud infrastructure including AWS, GCP and Azure. This role requires strong leadership and people management skills, transformation experience, and a deep technical expertise in Kubernetes and public cloud platforms.

The successful candidate will be responsible for managing a diverse, geographically distributed global team that operates on a 24/7 basis with a key focus on leveraging automation and implementing Site Reliability Engineering (SRE) practices to ensure always-on reliable infrastructure operation. The ideal candidate should be able to work independently and be comfortable hitting milestones and tight deadlines. They should demonstrate a high level of resilience, perseverance, dedication and be focused on delivering exceptional results in line with our company's goals and objectives.

 

Essential Functions: 

  • Oversee the operations and management of our on-prem Kubernetes infrastructure and public cloud platforms (AWS, GCP, Azure), ensuring reliable, scalable and secure 24/7 always ON operations.

  • Lead, manage, and develop a diverse global team, fostering a collaborative, inclusive and phycological safe environment.

  • Lead and drive transformational initiatives to simplify and modernize our Kubernetes infrastructure technologies and optimize our operation.

  • Implement and promote Site Reliability Engineering (SRE) and infrastructure-as-code practices within the team to improve reliability and performance.

  • Manage, collaborate and influence key stakeholders to align common goals and drive changes. 

  • Foster a culture of intellectual honesty, accountability, sense of urgency and continuous improvement.

  • Promote continuous learning and innovation within the team, particularly around automation technologies, SRE best practices.

  • Use critical thinking and deep analytical skills to identify and solve problems.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

- 12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications

- 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
- Minimum of 10 years working experience with at least 5 years in leadership role in managing on-prem Kubernetes infrastructure and/or public cloud platforms (AWS, Azure, GCP) s.
- Bachelor's or Master's degree in computer science / engineering or related discipline.
- Deep knowledge and proven working experience in managing Kubernetes and cloud infrastructure services, networking, security.
- Proven experience in leveraging automation tools and infrastructure-as-code techniques as a key strategy for managing infrastructure.
- Proven experience implementing Site Reliability Engineering (SRE) practices.
- Strong people management and leadership skills with experience leading a geographically distributed team that operates 24/7.
- Experience in challenging the status quo and driving transformational changes and optimization in a technical environment.
- Excellent communication skill. Able to translate complex technical concepts into clear, understandable language for non-technical stakeholders.
- Strong collaboration and team-building skills. Able to conduct constructive debate and be comfortable in uncomfortable situations.
- Excellent critical thinking and deep analytical skills. Able to guide and mentor the team to solve complex technical challenges and problems.
- Any application development or management experience is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 173,400.00 to 271,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Average salary estimate

$222225 / YEARLY (est.)
min
max
$173400K
$271050K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Director - Cloud & Container Infrastructure, Visa

Join Visa as a Senior Director - Cloud & Container Infrastructure in Ashburn, VA, and play a crucial role in leading the charge for our global on-premises Kubernetes infrastructure along with our public cloud platforms such as AWS, GCP, and Azure. Visa is proud to be a leader in payments and technology, ensuring a seamless transaction experience across the globe. In this role, you will not only oversee our robust cloud infrastructure but also drive transformational initiatives to modernize our technologies and optimize operations. You will lead a talented geographically distributed team, fostering an inclusive and collaborative environment where innovation thrives. Your deep expertise in Kubernetes and public cloud services will be complemented by your strong leadership skills as you implement Site Reliability Engineering (SRE) practices aimed at enhancing reliability and performance. This hybrid role offers flexibility with 2-3 in-office days a week, allowing you to balance your professional commitments with your personal life while focusing on delivering exceptional results that align with Visa's mission to uplift everyone, everywhere. If you're passionate about automation, enjoy challenging the status quo, and are committed to continuous learning and improvement, we welcome you to make a significant impact at Visa.

Frequently Asked Questions (FAQs) for Senior Director - Cloud & Container Infrastructure Role at Visa
What are the responsibilities of a Senior Director - Cloud & Container Infrastructure at Visa?

As a Senior Director - Cloud & Container Infrastructure at Visa, you'll be responsible for overseeing our global on-prem Kubernetes infrastructure and public cloud platforms. Key responsibilities include managing 24/7 operations, leading a diverse team, driving transformation initiatives, implementing SRE practices, and collaborating with stakeholders to meet common goals.

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What qualifications are preferred for the Senior Director - Cloud & Container Infrastructure position at Visa?

At Visa, we prefer candidates for the Senior Director - Cloud & Container Infrastructure role to have extensive experience, ideally over 15 years, with at least 5 years in leadership roles. A strong background in managing Kubernetes and public cloud platforms is essential, along with a Bachelor's or Master's degree in computer science or engineering.

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How does the Senior Director - Cloud & Container Infrastructure at Visa promote a positive team culture?

The Senior Director - Cloud & Container Infrastructure at Visa fosters a positive team culture by promoting inclusivity, collaboration, continuous learning, and a culture of accountability. This role emphasizes psychological safety and encourages team members to challenge the status quo in a constructive manner.

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What tools and technologies should a candidate be familiar with for the Senior Director - Cloud & Container Infrastructure role at Visa?

Candidates for the Senior Director - Cloud & Container Infrastructure role at Visa should be well-versed in Kubernetes, AWS, GCP, and Azure. Familiarity with automation tools and infrastructure-as-code techniques, as well as SRE best practices, is crucial for effectively managing and optimizing our cloud infrastructure.

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What are the working conditions for the Senior Director - Cloud & Container Infrastructure at Visa?

The Senior Director - Cloud & Container Infrastructure at Visa will work in a hybrid setting, typically spending 2-3 days a week in the office. The role requires leading a team operating 24/7, so flexibility and adaptability to changing demands are vital.

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Common Interview Questions for Senior Director - Cloud & Container Infrastructure
Can you describe your experience with on-prem Kubernetes infrastructure?

When answering this question, highlight specific projects you've led or contributed to involving Kubernetes, focusing on challenges faced, solutions implemented, and the outcomes achieved. Emphasize your leadership role and how you managed team dynamics during these projects.

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How do you implement Site Reliability Engineering (SRE) practices in your teams?

Discuss the importance of automating systems and adopting a proactive approach to operations when implementing SRE practices. Share examples of your previous experiences where you successfully integrated SRE methodologies to enhance reliability and performance.

Join Rise to see the full answer
What strategies do you use to manage a geographically distributed team?

When discussing strategies for managing a distributed team, emphasize effective communication methods and tools. Provide examples of how you foster collaboration, maintain productivity, and ensure team members feel connected despite geographical distances.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced environment?

Describe your approach to task prioritization, including techniques like the Eisenhower Matrix or Kanban. Give examples of how you've applied these methods in past roles, particularly under tight deadlines or with conflicting objectives.

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What role does automation play in managing cloud infrastructure?

Explain the significance of automation in improving efficiency and reducing errors in managing cloud infrastructure. Provide specific examples of automation tools you've used and the impact they've had on your operations.

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How do you handle conflict within your team?

When answering, highlight your conflict resolution techniques, such as active listening, empathy, and finding common ground. Share an example of a conflict you've successfully navigated and the positive outcomes that resulted.

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Can you discuss a successful transformation initiative you've led?

Provide a detailed account of a transformation initiative you've led, discussing your role, the objectives, strategies employed, obstacles encountered, and metrics of success. Focus on the innovative solutions and leadership skills demonstrated throughout the process.

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What methods do you use to evaluate the performance of your infrastructure?

Discuss how you leverage monitoring and logging tools to evaluate infrastructure performance. Explain the key performance indicators (KPIs) you track regularly, and share an instance where data-driven insights led to meaningful improvements.

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How do you ensure continuous learning and innovation within your team?

Share specific initiatives you've implemented to promote ongoing education and innovation, such as regular training sessions, hackathons, or knowledge-sharing platforms. Highlight how these efforts have contributed to team morale and performance.

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What do you think are the most critical trends in cloud technology today?

Articulate your perspective on current trends in cloud technology, such as serverless architecture, advanced security practices, or AI-driven operations. Convey how you stay informed about industry developments and how you anticipate incorporating these trends into your strategies.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
December 11, 2024

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