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Retail Sales - Part Time - job 1 of 2

Your Impact at Lowe'sAs a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.How We Support YouWhether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.• Make your well-being a priority with multiple top-tier health insurance options.• Explore educational opportunities with Lowe's tuition assistance program.• Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.• Gain extra savings with a 10% Associate Discount.• Learn new trade skills with our Track to the Trades program.For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits .Your Day at Lowe'sAs a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department.Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.Key Responsibilities• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.• Assist customers with locating and handling merchandise• Down stock merchandise by looking for empty areas on shelves and replenishing supplies• Process orders and deliveries accurately so customers receive merchandise as expected and on time• Cross-functionally train in other areas of the store to help deliver the best customer service• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)• Guide customers through shopping or checkout• Complete other duties as assignedMinimum Qualifications• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information• 6 Months Experience using common retail technology, such as smart phones and tablets• Reading, writing, and performing basic arithmetic (addition and subtraction)• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodationPreferred Qualifications• 6 months of Retail and/or customer service experience• Bi-lingual skills• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.Travel RequirementsThis role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.Working ConditionsEnvironmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.About Lowe'sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.comLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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What You Should Know About Retail Sales - Part Time, Lowe's Home Improvement

Looking for a part-time opportunity that combines your love for helping people with your knack for home improvement? Join Lowe's as a Retail Sales Associate in Huntersville, NC! In this role, you’ll be the friendly face that welcomes customers to our store, guiding them in finding the best products to tackle their home projects. Whether it’s assisting a customer with choosing the perfect paint color or helping them navigate through appliances, your expertise will shine through. You’ll also be part of a supportive team that values your growth and well-being, offering top-notch health benefits, tuition assistance, and even a company-matching 401(k) plan. Plus, don’t forget the awesome 10% associate discount! Each day brings something new, from stocking merchandise to answering questions, ensuring every customer leaves with a smile. If you have retail experience or are looking to start your career in a friendly environment that offers various departments to learn from, this could be the perfect fit. So bring your customer service skills and your enthusiasm for home improvement, and let’s make a difference together at Lowe's!

Frequently Asked Questions (FAQs) for Retail Sales - Part Time Role at Lowe's Home Improvement
What are the responsibilities of a Retail Sales Associate at Lowe's?

As a Retail Sales Associate at Lowe's, your primary responsibility is to provide outstanding customer service. This means welcoming customers, assisting them in finding products, answering their queries, and helping them with checkout processes. You will also be involved in stocking inventory, handling merchandise, processing orders, and completing other tasks as assigned. Your role helps customers feel supported during their shopping experience.

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What qualifications do you need for the Retail Sales - Part Time position at Lowe's?

To qualify for the Retail Sales - Part Time position at Lowe's, you should have at least 6 months of experience using a computer and common retail technology. Basic literacy and arithmetic skills are essential, and you should be able to lift at least 25 lbs. Prior retail or customer service experience, as well as bilingual skills, are preferred to enhance your chances of standing out.

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What benefits does Lowe's offer to part-time Retail Sales Associates?

Lowe's offers a range of benefits to part-time Retail Sales Associates, including multiple health insurance options, tuition assistance programs, a company-matching 401(k), and an Employee Stock Purchase Program. Additionally, employees receive a 10% discount on products and have opportunities to learn new skills through Lowe's Track to the Trades program.

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What does a typical day look like for a Retail Sales Associate at Lowe's?

A typical day for a Retail Sales Associate at Lowe's involves welcoming customers, assisting them with product selection, answering questions, and ensuring they find the items they need. You will spend time stocking shelves and organizing merchandise, and you might also prepare items in your department based on customer needs, like mixing paint or cutting materials.

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Is previous experience required for the Retail Sales Associate role at Lowe's?

While previous retail or customer service experience is preferred for the Retail Sales Associate role at Lowe's, it is not strictly required. Those with a passion for helping others and a willingness to learn are encouraged to apply, as Lowe's values growth and training for all employees.

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Common Interview Questions for Retail Sales - Part Time
How would you handle a difficult customer as a Retail Sales Associate?

When facing a difficult customer, it's essential to remain calm and listen actively to their concerns. Acknowledge their feelings, and communicate clearly how you can assist them. Use phrases like 'I understand how you feel' to show empathy, and always ensure to seek a solution to their problem, whether it’s finding an alternate product or offering a return.

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What do you think is the most important aspect of customer service in a retail setting?

The most important aspect of customer service in retail is to ensure customer satisfaction through genuine engagement. It's about making customers feel appreciated and valued, creating a positive experience that encourages them to return to the store and recommend it to others.

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Can you explain how you would prioritize tasks during a busy shift at Lowe's?

During a busy shift, I would prioritize tasks based on customer needs and store requirements. First, I would assist customers who are waiting for help. Simultaneously, I would manage restocking products to ensure that we have what customers need readily available. Efficiently communicating with the team can also assist in distributing tasks.

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Why do you want to work at Lowe's as a Retail Sales Associate?

I want to work at Lowe's because I appreciate the company's commitment to helping customers improve their homes, and I believe my customer service skills can contribute to that mission. I am also excited about the opportunity to learn and grow within such a respected company that invests in its employees.

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How would you contribute to a positive team environment at Lowe's?

I would contribute to a positive team environment by fostering open communication, showing appreciation for my coworkers, and collaborating effectively to solve any issues that arise. Building strong relationships and supporting each other is key to delivering excellent service together.

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Describe a scenario where you provided exceptional customer service.

In a previous role, a customer was struggling to find a particular item. I took the time to ask questions to understand exactly what they needed and personally guided them to the item. Afterward, I ensured they left with all the necessary accessories, leading to a satisfied customer who thanked me for my help.

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How do you stay organized while performing multiple tasks in retail?

To stay organized in a busy retail environment, I tend to make a quick mental or written list of priorities at the start of the shift. I focus on completing one task at a time while remaining flexible to meet customer needs. Regularly checking in on ongoing tasks helps maintain a structured workflow.

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What techniques would you use to upsell products effectively?

To upsell effectively, I would first ensure that I've thoroughly understood the customer's needs. I would then present complementary products based on their selections. For instance, if someone is buying paint, I’d suggest quality brushes or drop cloths, highlighting their benefits and how they improve the outcome for the customer.

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How do you handle stress during peak hours?

Handling stress during peak hours requires remaining calm and focused. I prioritize tasks based on urgency, take deep breaths when necessary, and remember that collaboration with my team is crucial. Keeping a positive attitude also helps to alleviate stress, both for myself and the customers.

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What would you do if you didn't know the answer to a customer's question?

If I didn’t know the answer to a customer’s question, I would be honest and let them know I’ll find the information for them. I would either consult a team member or use available resources to get the right answer, ensuring that the customer feels valued and taken care of.

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Lowe's Home Improvement is an American retail company headquartered in Mooresville, North Carolina. We specialize in home improvement and operate 2,181 home improvement and hardware stores in North America.

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Part-time, on-site
DATE POSTED
December 7, 2024

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