Call Center Billing Representative
Transend MSO, Inc. provides administrative support to New Oakland Family Centers, a comprehensive behavioral health and substance abuse provider for consumers across Michigan, in both outpatient and partial hospitalization settings.
Location: Southfield
Schedule: Full-time, shift-based schedule determined by Director
Reports To: Clinical Director/Clinical Supervisor/Call Center Manager/Billing Customer Service Supervisor
Compensation: Hourly Employee. Commensurate with experience.
Position Summary: The Call Center Billing Representative at New Oakland Family Centers is responsible for providing exceptional customer service while supporting both consumer access and billing functions. This position requires a thorough understanding of the center’s protocols, policies, and procedures. The Call Center Billing Representative professionally responds to all incoming consumer inquiries, ensuring prompt, accurate, and courteous assistance with appointment scheduling, billing questions, insurance verification, posting payment and account billing management.
Desired Skills:
- Ability to multi-task—use of time management
- Attention to detail
- Strong organization skills
- Excellent verbal communication
- Ability to problem solve
Essential Duties / Functions:
- Promptly and professionally answers calls, completes phone intakes, processes medical service requests and handles telephone inquiries with strict adherence to confidentiality agreements, policies and procedures.
- Verifies insurance details and provides assistance with other billing matters as required.
- Reviews outpatient schedules, partial hospitalization admissions, and insurance verification tickets daily for completion.
- Facilitate optimal consumer access and maximizes accuracy of data entry for scheduling, billing, and clinical messaging.
- Completes daily reviewing and adjusting of accounts via respective tickets (billing, insurance verification)
- Completes daily phone calls which consist of verifying appointments, rescheduling appointments, initiating treatment or similar duties.
- Handles daily customer service support via phone to address various billing concerns brought forward via respective tickets. (billing, insurance verification)
- Speaks clearly and responds professionally to effectively communicate with consumers and staff, provides pre-visit instructions/directions, and relays provider instructions.
- Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
- Provides continued support of call center schedule/staff working one weekend shift per month and coverage of call center related work when billing concerns are resolved, or volume is low.
- Assists with monitoring Transend Transportation driving routes and clock in times; acting as dispatcher when required.
- Participates in improving Call Center performance.
- Actively participates as a positive member of the clinic environment.
- Fulfils all initial and ongoing training requirements.
- Performs other duties as assigned.
Working Conditions: Staff is to always dress professionally per Employee Handbook. Staff need to be prepared to be actively involved with consumers.
High school graduate or equivalent. Must be able to work well with all populations including children. Must possess strong computer literacy, including proficiency in Microsoft Office and Electronic Medical Record (EMR) systems. Proficiency in typing at a speed sufficient to handle job responsibilities efficiently is required
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
Average salary estimate
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At Transend MSO, Inc., we’re on the lookout for a passionate and dedicated Call Center Billing Representative to join our incredible team supporting New Oakland Family Centers. If you have a knack for delivering exceptional customer service and a heart for helping others, this is the place for you! In this full-time role, you’ll be responsible for tackling both consumer access and billing functions in a friendly and professional manner. Imagine yourself answering incoming calls, providing thorough assistance with appointment scheduling, addressing billing queries, verifying insurance details, and managing account billing. Your positive attitude and strong communication skills will make all the difference as you engage with consumers in a lively and dynamic call center environment. Each day will bring new challenges as you navigate various billing concerns, ensuring you adhere to our rigorous confidentiality standards. You'll play a key role in enhancing our call center’s performance, while also juggling multiple tasks flawlessly. Plus, you'll gain the satisfaction of actively participating in our clinic environment and training to grow your skills. With a wonderful team around you, opportunities for development, and a comprehensive benefits package that includes health care, retirement plans, and paid time off, you’ll feel supported every step of the way. So if you’re ready to make a meaningful impact while building a fulfilling career, we’d love to hear from you!
New Oakland Family Centers provides the State of Michigans most complete spectrum of quality, compassionate mental health services for children, teens, adults, and families. Within New Oakland's continuum of care, its FACE to FACE day program offe...
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