Workplace Operations Coordinator

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees of Lyft. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for Lyft employees.

About You

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat.  You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Represent “Lyft” culture in the reception area by stocking candy stations daily, maintain the appearance of the front desk and lobby area and manage music if applicable. 
• Keep an upbeat demeanor and greet every employee and guest as they arrive -you are the first and last point of contact
• Ensures music content adheres to Lyft’s Core Values and volume level is appropriate for a workplace environment
• Keep weekly inventory of Workplace items that need to be purchased. Restock supply closet on a regular basis. Support local teams with inventory management
• Manage incoming and outgoing mail/shipment process within the all workplaces
• Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
• Assist with general conference room bookings
• Work through and respond to Zendesk tickets throughout the field and office locations and perform the necessary task to satisfy general Workplace inquiries; escalate Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary
• Coordinate with security on incoming visitors.  Ensure name tags are printed and given to all visitors at the reception desk
• Maintain clear and consistent communication while providing cross functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security 
• Receive, troubleshoot, resource and resolve all incoming employee/guests questions or concerns
• Support all Workplace leadership with all duties as necessary

Experience:

• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 2+ years of customer service experience
• 1+ years in Workplace related experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for fostering an overall positive employee experience through ongoing operational support
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively 
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

 This role is on-site at a Lyft location full time. #Onsite

The expected base pay range for this position in the Washington D.C. area is $26.18 - $32.73. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.