Machine Specialist

Job Title: Machine Specialist

Location: Remote work environment

Travel Expectations: 50%

Type: Permanent - Full-time

Machinery Partner is on a mission to build the Amazon for Industrial Equipment. This is a sector previously underserved by technology, and which had $180B in transaction volume in the US alone last year.

We are changing how small and growing industrial businesses buy large pieces of complex equipment and finance their expansion, starting with industrial recycling in the US (a $24B Market).

About this Opportunity:

As the Machine Specialist, you'll own customer experience, driving customer satisfaction and revenue through referrals and machine sales. You'll leverage your machine expertise with process and technology to scale the business. You're part of a high-performing, tactical team that has a culture of collaboration and integrity.

Job Responsibilities:

In-Field:

• Delight the customer with a seamless machine delivery experience

• Demonstrate machine expertise by supporting equipment in the field in front of customers, even if it's your first time seeing it in person

• Support contracted Service Technicians in the field

• Communicate effectively using common industry verbiage - "Know the lingo"

Office Responsibilities:

• Advocate and share learnings across the company

• Support calls during regular working hours, nights, and weekends

• Support machines remotely through use of manuals, photos, diagrams and schematics

• Use data to identify trends and proactively fix issues

• Build out support materials to assist with onsite repair procedures

Machine Responsibilities:

• Study and become familiar with a large set of machines across many industries

• Identify parts using photos, manuals, parts portals and customer descriptions

• Be technically inclined - Use manuals, photos, diagrams and schematics to understand the machines that you sell

Requirements:

• Travel Expectations: Minimum of 50%, flexing with volume demands

• 3-5 years of heavy equipment experience. Bachelor's degree from technical university or apprenticeship will be taken into consideration in addition to work experience

• Individual has basic job site safety understanding

To Be Successful:

• Good mechanical aptitude and the desire to learn

• Work in a high stress environment while maintaining great attention to detail

• Have a positive attitude in a tough environment. Step out of the daily grind and see the bigger picture, lean on your team for support

• Communicate effectively using common industry verbiage

Benefits & Perks

• Hybrid or Remote work environment

• Stock Options / Internal Equity

• 4 weeks PTO

EEO Statement

Machinery Partner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.