Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Selling and Support Captain, Cross County - Full Time image - Rise Careers
Job details

Selling and Support Captain, Cross County - Full Time - job 1 of 2

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty.  You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues.  Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager 

What we can offer you

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include: 

  • Merchandise discounts 
  • Performance-based incentives 
  • Annual merit review 
  • Employee Assistance Program with mental health counseling and legal/financial advice 

Access the full menu of benefits offerings here.

What you will do

  • Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service. 
  • Lead colleagues in the execution and completion of assigned tasks.
  • As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
  • Ensure high-level of customer service through problem-solving  and customer-focused resolutions. 
  • Enhance the in-store customer experience by promoting our Macy's mobile app.
  • Meet with People Leaders throughout the day to plan and monitor total store activities. 
  • Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
  • Perform store opening and closing procedures, including accessing alarm system and settling the registers. 
  • Lead and participate in the adherence to our best in class merchandise standards. 
  • Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who you are

  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Proficient in communicating effectively with customers and providing clear direction to colleagues 
  • Self-starter in adapting quickly to changing customer expectations and needs
  • Resourceful and able to adapt quickly to changing priorities and deadlines
  • 1-2 years of direct retail experience preferred
  • High school diploma or equivalent

Essential Physical requirements you will perform

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
  • Frequent use of computers and handheld electronic equipment
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision
  • Lifting and moving items weighing up to 30 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

 

 

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

 

 

STORES00

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Posted 9 days ago

Become a vital part of Macy's story by joining as a Retail Merchandising Support Associate at the Mall of America.

Macy's seeks a Beauty Advisor to provide exceptional customer service and sales support in the cosmetics department at Santa Rosa Plaza.

Photo of the Rise User
Posted 11 days ago

Become a key strategic partner as a Customer Success Manager at PeopleGrove, dedicated to empowering learners through career access solutions.

Posted 12 days ago

Join Jim Taliaferro Community Mental Health Center as a Behavioral Health Case Manager, impacting children's mental health through dedicated support and care.

Join Home Care Providers of Texas as a Geriatric Home Health RN, where you will play a crucial role in delivering compassionate home health care.

Photo of the Rise User
Domino's Hybrid 937 Hwy. 25W, Williamsburg, KY
Posted 11 days ago

Become an integral part of a dynamic team as Assistant Manager, overseeing operations and ensuring customer loyalty in Williamsburg, KY.

Join Season's Cleanings as a Residential Home Cleaner and become part of a dedicated team striving to enhance home cleaning services.

Austro Holding Remote Kom.-Rat Karl Markon-Str. 530, Neudörfl, Burgenland, Österreich
Posted 3 days ago

Join the Neudoerfler Group as a support team member to facilitate project management and customer service in an innovative environment.

Photo of the Rise User
Autodesk Remote Boston, Massachusetts, United States
Posted 11 days ago

Join Autodesk as a Senior Customer Success Manager to lead customer engagements and strengthen partnerships in the education sector.

Photo of the Rise User
North40 Outfitters Hybrid 9646 West US HWY 2, Spokane, WA, United States
Posted 8 days ago

Join North 40 Outfitters as a Carryout Associate and play a key role in delivering outstanding customer service.

Photo of the Rise User
FellowshipLIFE Hybrid Pines Village - Whiting, NJ
Posted 14 days ago

Join the FellowshipLIFE community as a part-time Food Service Worker and make a positive impact on the lives of residents.

Posted 6 days ago

Become a Fully Remote Customer Agent and leverage technology to guide customers through their insurance options.

Photo of the Rise User

Join EcoVadis as a Customer Rated Experience Associate, helping enhance customer relationships through effective communication and support.

Photo of the Rise User

Join Mass General Brigham as a Medical Assistant to provide essential support in outpatient mental health care.

Join Joe V's Smart Shop as a part-time Scanner and deliver exceptional service while managing customer transactions.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
R
Someone from OH, Cincinnati just viewed Customer Support Quality Control (iGaming) at RISK