Logistics B2B Operations Manager

Job Responsibilities and Role:

Develop and execute a strategic plan to onboard new transporters for fulfilling B2B orders, aligning with Madar's growth goals.
Identify and attract high-quality transporters with a focus on reliability, capacity, and service standards to meet the demands of shippers and clients.
Establish and maintain strong relationships with transporters to ensure long-term partnerships and reliability in service.
Negotiate agreements and terms to secure favorable conditions for both Madar and the transporters.
Analyze and recommend strategies based on competitive market analysis to strengthen Madar’s transporter network.
Set, monitor, and enforce clear performance standards and SLAs to maintain service excellence.
Ensure transporters meet specific KPIs, aligning with Madar's service expectations and client requirements.
Collaborate with operations, commercial, and tech teams to streamline the onboarding process for transporters, creating a seamless, efficient experience.
Work to implement technology solutions to improve transporter management, tracking, and overall experience on the platform.
Regularly report on transporter performance metrics, onboarding success rates, and other key indicators to leadership.
Use data-driven insights to continuously refine onboarding processes and improve transporter satisfaction and retention.
Proactively address any risks related to transporter availability and performance.
Quickly resolve any transporter-related issues to minimize operational disruptions for clients.
Manage, optimize and best utilization of internal fleet.

Familiar with the Saudi B2B logistics market and local regulations.
Skilled in negotiating and building partnerships with transporters.
Able to build and maintain long-term, reliable transporter relationships.
Experienced in setting and tracking KPIs and SLAs for quality and efficiency.
Strong at analyzing data to improve transporter performance and operations.
Clear communicator in Arabic and English, able to present ideas effectively.
Confident in delivering presentations to internal teams and external partners.
Capable of training and onboarding new transporters effectively.
Familiar with digital transportation, logistics software, data analytics tools, and CRM systems.
Flexible to handle changing needs.
Self-motivated, results-driven, and capable of leading transporter network growth.

Education:

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. An MBA or other relevant advanced degree is a plus.

Experience:

5-10 years of experience in B2B logistics, supply chain management, or related fields, with a proven track record in transporter acquisition, onboarding, and relationship management.
Extensive knowledge of the logistics and B2B market in Saudi Arabia, with strong connections within the industry preferred.

What You Should Know About Logistics B2B Operations Manager, Madar

Are you ready to take your career to the next level with Madar as their new Logistics B2B Operations Manager? This exciting opportunity involves developing and executing a strategic plan to onboard new transporters who can meet our B2B order demands, all while aligning with Madar’s ambitious growth goals. You'll be at the heart of identifying, attracting, and building strong relationships with high-quality transporters—ensuring they deliver reliability and the highest service standards to our clients. Negotiating favorable agreements and establishing long-term partnerships will be key to your success. You’ll also analyze market strategies to enhance our transporter network and set performance standards that align with our service expectations. Collaboration will be a big part of your role, as you will work closely with operations, tech, and commercial teams to create a seamless onboarding process for transporters. If you’re tech-savvy and familiar with digital logistics software, you’ll excel in improving transporter management and tracking. Your analytical skills will be crucial in refining onboarding processes and enhancing transporter satisfaction. If you have a background in supply chain management or a related field, with strong experience in the Saudi B2B logistics market, this could be the perfect fit for you. Join Madar and lead the way in transforming B2B operations today!

Frequently Asked Questions (FAQs) for Logistics B2B Operations Manager Role at Madar

What are the main responsibilities of the Logistics B2B Operations Manager at Madar?

The Logistics B2B Operations Manager at Madar is responsible for developing and executing strategic plans to onboard new transporters, negotiating agreements, and maintaining long-term partnerships. Additionally, the manager analyzes competitor strategies to enhance the transporter network while setting and monitoring KPIs and SLAs to ensure service excellence.