Professional Development Manager - job 2 of 3

Location

Remote

Type

Full time

Department

Customer Success

Compensation

• $80K – $120K • Offers Equity

Professional Development Manager

Role Description: The professional development manager at MagicSchool independently owns large, complex projects with multiple stakeholders. You will manage customer training and will oversee larger professional development campaigns, both nationally and internationally with many contractors (both virtual and in-person). While much of your work will involve directly managing contractors, you will also be an active part of the customer experience team, working hand in hand with customer success managers and the professional learning and education team. Your work will be both remote and on site.

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 1 year old, and more than 2.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at https://www.magicschool.ai and connect with our passionate community on our wall of love at https://love.magicschool.ai/all.

Responsibilities: In this role, you will be responsible for driving towards these goals:

• Enhance Customer Engagement in Development Programs: Achieve a 25% increase in participation rates and engagement scores in customer professional development programs within the next 6 months by optimizing training content and delivery methods based on participant feedback and engagement data.
• Accelerate Time to Competency: Reduce the average time for customers to reach competency with key features by 30% within the next quarter through improved onboarding and targeted training interventions, as measured by time-to-competency metrics and feedback from customer assessments.
• Increase Monthly Active Users (MAU) through Training Initiatives: Drive a 20% increase in Monthly Active Users (MAU) within the next 6 months by implementing effective professional development programs that encourage the adoption and regular use of features, as evidenced by tracking user activity and engagement post-training.

Qualifications/Competencies/Skills:

You will be:

• Detail-Oriented: You will ensure accuracy and relevance in training programs by carefully designing and refining content, and by tracking detailed progress and effectiveness metrics.
• Organized: You efficiently manage multiple training initiatives, coordinate resources, and maintain clear records of schedules and participant progress to ensure smooth execution and timely delivery.
• Transparency/Communication: You foster trust and collaboration by clearly communicating training objectives, providing regular updates, and openly sharing feedback with customers and internal stakeholders.

Experience:

You will bring experience:

• In the classroom as a teacher
• Facilitating and running professional development sessions for teachers

If you are our ideal candidate, you also have experience:

• Managing contractors doing professional developments for schools/districts

Our Benefits: We are proud to offer generous benefits, such as unlimited PTO, 100% employer covered health insurance, a wellness stipend, and vision/dental insurance.

Application Notice:

Notice: Intermittent Review

Please be aware that while we are accepting applications for this position, our review process may not be conducted regularly, as we are in process with other candidates. We appreciate your interest and patience during this time. All applications will be reviewed; however, it may take longer than usual. Thank you for your understanding.

Our Values:

• Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
• Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
• Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
• Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.