Strategy & Operations Manager

As a Strategy & Operations Manager at Make, your responsibilities include developing data-driven insights and forecasting models, optimizing sales processes, and leading cross-functional projects. You will be instrumental in refining our Go-To-Market strategies, ensuring that data integrity supports effective decision-making, and seeking continuous improvements within our sales workflows.

To apply for the Strategy & Operations Manager position at Make, you should have a Bachelor's degree in Business Administration, Finance, or Marketing. Additionally, 3+ years of experience in a fast-paced SaaS environment or management consulting is essential. A solid understanding of SaaS sales processes and proficiency in tools like Salesforce and Looker are also important.

Make is dedicated to the professional growth of its Strategy & Operations Managers by offering a comprehensive Learning & Development plan, which includes online language courses, professional courses, and conference tickets. We also provide two company learning days a year to encourage continuous personal and professional development.

A typical workday for a Strategy & Operations Manager at Make involves analyzing data to identify trends, optimizing sales processes, conducting project management meetings, and collaborating with multi-disciplinary teams. You may also spend time developing reports and dashboards to present actionable insights to leadership, ensuring that strategic objectives are met.

At Make, the company culture is one of collaboration, innovation, and inclusivity. Strategy & Operations Managers enjoy a supportive environment where diverse ideas are encouraged and play is regarded as a vital component for creativity. With a team that boasts 42 nationalities, the workplace is rich in diversity and camaraderie.

In responding to this question, highlight specific examples from your past roles where you identified bottlenecks in sales processes, implemented streamlined workflows, and resulted in measurable improvements. Discuss the tools and data used in these optimizations.

To answer effectively, discuss your experience with data analysis tools and your approach to interpreting data for strategic decision-making. Be sure to provide relevant examples where data led to actionable insights that benefited the company.

Here, list the specific tools (like Salesforce, Looker, etc.) you are proficient with, and consider discussing how you used them to generate insights that aided strategic planning and performance monitoring.

Provide a detailed example, discussing the objectives, the teams involved, the challenges faced, and how you ensured alignment and successful delivery of the project outcomes. Highlight how the project aligned with the company's strategic goals.

Discuss your approach to establishing clear communication channels, regular updates, and collaborative planning sessions. Emphasize the importance of active listening and addressing concerns promptly to maintain stakeholder engagement.

In answering this, reflect on current trends such as market competition, data privacy, and rapid technological changes. Demonstrate your understanding of these challenges and how strategic operations can address them.

Provide insight into your time management strategies, such as prioritization techniques you use to assess urgency and importance, and how you adjust plans when faced with unexpected challenges.

Detail a specific instance where you assessed a process, developed improvement strategies, and then implemented changes. Make sure to outline the measurable outcomes of these improvements.

Focus on your unique skill set, experience, and how they align with the company’s values and goals. Mention your collaborative approach, your strategic mindset, and your passion for driving efficiencies through innovative solutions.

If applicable, reference your experience utilizing AI tools in sales forecasting, lead scoring, or process automation. Discuss specific projects where AI played a role in enhancing operational efficiency and outcomes.