Manager, Commercial Sales

The Commercial Team is responsible for retaining and growing our fast-growing customer base, consisting of mid to high value returning customers, as well as self-sign on event creators. The Commercial Team’s main focus is to retain best-fit customers through contract renewals, identify upsell opportunities, and maximize value from a book of customer opportunities.

THE CHALLENGE

We are building a best-in-class sales organization of motivated and talented go-getters. The opportunity is big, competition is fierce, and we have miles to go before we sleep. This team is responsible for working with some of the most iconic events and venues in North America, bringing them to Eventbrite, and retaining them as clients. What makes Sales at Eventbrite so exciting? You’ll be working with event organizers of everything from music festivals to concert venues to complicated registrations for food or beer festivals, conferences, and much more. Our horizontal platform means no one conversation with a client is the same. There is no script, no one-size-fits-all solution. We’re consultative sales experts, and we train and invest in our smart, goal-oriented team to grow their careers here at Eventbrite.

THE ROLE

You will manage a team of Commercial Managers and will be responsible for delivering success for the team as a whole. You will be responsible for driving performance, ensuring high retention of clients and developing action plans where necessary. You will be responsible for reporting on the success and challenges of your team and the clients they work with. You will work closely with sales acquisition leaders to ensure there is strong communication between Acquisition and Returning teams to optimize revenue for the North America region as a whole. You will also manage the individual performance of the Commercial Managers to help grow their skill sets. By coaching on procedure, technique, and pipeline management, you will ensure career progression and job satisfaction for your team of Britelings.

As the Manager of a retention sales team, you will lead a dynamic team of people tasked to protect revenue through the renewal of our returning sales clients as well as contracting of our most strategic organic event creators. You will be responsible for all commercial activities and win rate targets for the team. You will report to the Head of Commercial Sales for North America and work with them as well as with other internal stakeholders to provide key feedback and execute on business success metrics, and consistently push your team to beat targets.

THE SKILLSET

• 5+ Years in sales area B2B
• 2+ years experience in a Sales or CS Leadership/Management roles
• Successful track record in Sales within the SaaS, Technology, or Ticketing industry
• Complete culture match with Eventbrite (challenging, dynamic and people oriented)
• Strong leadership skills: communication, influence and empathy
• Experience managing and executing on metrics and quotas
• A proven track record of over-performance
• Analytical ability to understand and report periodical team performance to company leadership
• A Bachelor's degree (or equivalent)

BONUS POINTS

• Experience using CRM software (Salesforce), Microsoft Office Suite and Google Applications, Gong, and Groove

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.

We offer ongoing training and career development that meets people where they are in their careers.

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world.

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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