Manager, Customer Success

Axoni is building the next generation of capital markets technology. Our solutions are used by the world’s leading banks, asset managers, hedge funds, and infrastructure providers. Our diverse team focuses every day on our goal of building products that will change and improve how our clients and the markets will interact.

We are seeking talented, motivated professionals that want to be part of this once-in-a-career opportunity to not only see, but also drive the incredible changes coming to global capital markets. We are building a culture where our team feels valued and everyone is given an opportunity to grow and succeed. We try to live by our Core Values and demonstrate what we believe represent the kind of company we are working to build. These Values are: Delivery is everything; Choose Kindness; Be better every day.

The Solutions group within Axoni is the client-facing team responsible for managing client relationships, client onboarding, and product development. Demand to implement our post trade equity swap software, Veris, is driving our need to grow as a firm and we are seeking qualified candidates for Solutions. This will be a critical role working directly with clients to design, build and deliver cutting edge products that will define the future of Capital Markets.

As a Manager in Solutions, you will be operating in an agile environment, working closely with clients, developers, and project teams to gather requirements, design solutions, formulate project plans, and ultimately execute implementations through to final delivery. As part of your role, you'll be expected to 1) prepare and participate in client presentations, 2) assist clients through technical integrations with our platform, 3) manage client testing, 4) analysis of existing and proposed application functionality to meet industry demand, 5) managing the client experience, 6) and take a leading role in industry forums.

Candidates should have a strong interest in capital markets and emerging technology as well as an ability to support projects by distilling complex issues, deliverables, and work streams into discrete and manageable components. Candidates must be highly motivated, organized, and demonstrate strong communication and presentation skills. We are a collaborative team, and you should be a team player who thrives working with others in a constantly evolving environment. This role will focus on client facing project management (developing and coordinating execution of onboarding plans with clients). Candidates should be familiar with equity derivatives and while this is not a technical role the candidate should be well versed enough to interface with technologists at our clients and internally to ensure successful onboarding.

Individuals seeking employment at Axoni are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.