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Manager, GTM Strategy Business Partner Remote-US

Remote - US

See yourself at Twilio

Join the team as our next Manager, GTM Strategy Business Partner!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is growing rapidly and looking for a Manager, GTM Strategy Business Partner to support core business processes in our Outbound Sales Development Representative (SDR) organization. You will report to the GTM Strategy Manager and work in close partnership with the global SDR Leadership team at Twilio and partner closely with our Sales Programs, Sales Operations, Marketing Operations, Enablement, Compensation, and Finance teams. This individual will have a demonstrated track record of excellence in Go-To-Market business strategy, conducting highly insightful analysis, data evaluation, influencing executive strategies, designing new business processes, project management, and cross-functional teamwork. Come join us!


In this role, you’ll:

  • Serve as a key strategic and thought partner to SDR leadership and Inside Sales leadership
  • Lead innovative projects by surfacing business challenges, troubleshooting issues, and project managing operational initiatives until completion 
  • Monitor SDR key performance indicators and deliver insightful analysis, actionable recommendations, and presentations for managers to support strategic decisions and drive organizational accountability
  • Perform and drive ad-hoc analyses across various data sources and tools, digging into potential areas of business concern and sharing data-driven recommendations to leadership and cross-functional stakeholders
  • Support extensive GTM planning and critical initiatives including capacity planning, territory carving/sales coverage, investment prioritization, tool enhancements, market development analysis, quota/target-setting


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Capable of building quantitative models & scalable reporting
  • Exceptional critical thinking, analytical processing, problem-solving, written and verbal communication skills
  • Comfortable presenting to leaders and senior stakeholders, easily distilling complex topics into concise learnings/takeaways
  • Can prioritize fast-moving strategic priorities, manage through hyper-growth, and go above and beyond in completing asks 
  • Ability to become a trusted and indispensable business partner to the SDR leadership team and play a critical role scaling the company’s rapidly growing go-to-market organization
  • Experience with the tools of our trade: Salesforce, Excel, Tableau, SQL, Outreach, Google Suite


  • Self-starter, takes ownership in projects, and flexible to adjust to new demands and demonstrated ability to translate complex data and synthesize into business recommendations to drive strategic decision
  • High collaborative and able to quickly establish credibility and rapport with key stakeholders
  • MBA with 7+ years proven experience in sales operations, revenue operations, sales strategy, go-to-market strategy, or consulting


  • This role is fully remote and may sit anywhere within the United States 
  • Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $109,280- $136,600.
  • Based in New York, Washington State, or the San Francisco Bay area, California: $128,560 - $160,700
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.

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