Job details

Manager, Program Mentoring Faculty- School of Education(Full-time)

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $62,500.00 - $96,900.00

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Essential Functions and Responsibilities:

Establishes clear performance expectations for, and with input from, assigned mentors.
Manages mentor performance to achieve OTP, retention, and student satisfaction goals.
Conducts mentor performance reviews and manages performance improvement plans.
Develops and leads team- and program-specific training initiatives.
Coaches assigned mentors via call shadowing and other training methods.
Catalyst for team morale. Ensures that mentors are connected and engaged with each other.
Leads team meetings. Designs and leads, training meetings.
Provides direct, comprehensive guidance to assigned students and assigned mentors.
Maintains appropriate documentation of all student- and employee-related transactions.
Manages students’ academic progress according to university policies.
Uses the telephone and email extensively throughout the day.
Understands WGU degree programs, policies, and procedures.
Provides accurate information and high-quality customer service at all times.
Supports university colleagues, as necessary.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Ability to lead on-going training for assigned team members.
Manages team performance.
Collaboration
Leads ongoing team- and program-specific training in a distributed (remote employees) environment.
Works at least 40 hours per week with a schedule that includes some evening and weekend work.
Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.
Remarkable organization talent is a requisite.

Competencies:

Organizational Impact:

Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
Assigns and distributes work.
Compile's data to prepare budgets.

Problem Solving and Decision Making:

Responsible for making moderate improvements of processes or systems to enhance performance of the job area.
Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence:

Communicates within job area. External facing professionals (i.e., Admissions) communicate more regularly with external groups on routine matters.

Ensures compliance with university policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.

Leadership and Talent Management:

Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
May complete assignments that are technical in manner in addition to supervising others.

Job Qualifications:

Minimum Qualifications:

Master's degree in a related field
Five (5) years of experience in the following areas, which includes supervisory experience.
Managing projects and initiatives in a fast-paced, complex, virtual environment
Working with cross-functional teams
Guiding individuals and teams to impact organizational outcomes through specific interventions
Facilitating team and program-specific training in a professional environment
Analyzing data and creating data driven solutions
Presenting to diverse audiences

Department Specific Minimum Qualifications:

Current or former teaching license plus 3+ years of k-12 teaching experience
Leadership experience managing a small team, or through completion of Emerging Leader (if a WGU employee).
Awareness of current initiatives and the ability to drive organizational change as university or college leadership requests with student experience.
Proven professionalism that displays effective judgement and professional integrity

Preferred Qualifications:

Experience supporting students in Teachers College Initial Licensure Programs
WGU Program Mentor Experience for 2+ years

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

By Western Governors University

To do this, the governors enlisted the Western Interstate Commission on Higher Education (WICHE) and the National Center for Higher Education Management Systems (NCHEMS) to help design the newly envisioned university. Five themes remained central ...

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FUNDING

Nonprofit

INDUSTRY

Colleges & Universities

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Salt Lake City, UT

DATE POSTED