Manager, Recruiting Operations (Remote)

REMOTE /TALENT & ORGANIZATION – TALENT ACQUISITION /FULL-TIME/ REMOTE

We're looking for a Manager, Recruiting Operations to join our growing Talent Acquisition team with a focus on driving operational excellence for the hiring at Included Health. This role will sit at the center of our recruiting strategy, support a high volume of complex stakeholders, and influence nearly every aspect of the hiring process.  

Responsibilities:

• Drive global adoption of talent team tools by delivering user-centric training, documentation, and support. 
• Develop and lead a team of 3-5 recruiting coordinators.
• Act as the voice of the recruiter to lead creation and evolution of workflows for new and existing tools in our recruiter tools ecosystem (Lever, Intersteller, HireEZ, LinkedIn, etc).
• Manage and optimize multiple recruiting programs by creating project plans, timelines, documentation, and updates.
• Develop flexible and impactful solutions, guided by creativity and candidate empathy, that help our recruiters and coordinators work more effectively and efficiently as we continue to grow.
• Maintain and develop relationships with all our recruiting vendors and also assess any additional tools or subscriptions that we should be utilizing.  
• Partner with Recruiting Managers and the Senior Director of Talent Acquisition to understand goals and implement means to measure through programs and processes.
• Cultivate trusting relationships with the Recruiting team and other cross-functional partners that enable the successful delivery of efficient and thoughtful programs, processes, and solutions.
• Perform workflow process audits to guarantee the accuracy of all Recruiting-related reports and data.
• Establish a corporate recruiting center of excellence, which will be the centralized hub for templates, tools, and best practices for all the global recruiting organizations.

Qualifications:

• 5+ years of experience in Talent Acquisition, Recruiting Operations or similar role.  
• 2+ years of recruiting management or recruiting operations management.
• Experience creating and executing against a 6-12 month roadmap; including managing multiple lanes of work to a deadline, influencing and keeping stakeholders informed, and measuring success based on business goals and metrics.
• Experience transforming ambiguous problems into clear, structured plans or building programs from the ground up
• Proven track record of leading and leveraging peers/direct reports to deliver against your roadmap projects and success metrics 
• An understanding of the recruiting lifecycle and the needs of core users (candidates, recruiters, coordinators, hiring managers, interviewers).
• Self-starter with a strong sense of urgency and ability to work in a fast-paced, complex, and scaling environment.
• Strong relationship management skills with an ability to build trust and credibility with their team and stakeholders.
• Ability to be nimble in order to respond to shifting priorities to meet business needs.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.