Manager, Student Enterprise Applications (Hybrid-Remote)

The University of Maryland, Baltimore (UMB), Center for Information Technology Services has an exciting opportunity available for a Functional Manager of Student Enterprise Applications (Manager, IT Enterprise Applications Analysis). The position manages complex projects involving Enterprise Resource Planning (ERP) systems that require an in-depth understanding of the application functionality, configuration options, integrations, processes, and data flow. It requires the ability to use a variety of complex techniques and tools, and an oversight of related tasks. Specifically, this position manages the functional aspects of Banner, Self-Service Banner, Degree Works, CRM Recruit, Blackboard, Mediasite and AppWorx. The Functional Manager of Student Enterprise Applications works in partnership with the Technical Manager of Student Enterprise Applications and collaborates with upper-level managers in providing leadership and ensuring quality deliverables for the campus as well as ongoing support and maintenance.

Primary Duties:

• Oversees ERP software applications and evaluates campus requirements against available solutions.
• Manages team members to ensure project goals are met.
• Documents and manages application issues and resolutions.
• Manages staff associated with enterprise-wide application implementation and support tasks.
• Leads meetings and facilitates discussions with functional staff, technical staff, and campus community to troubleshoot issues and design and implement resolutions.
• Acts as a liaison between end users and technical team to address issues and recommend solutions.
• Manages staff in order to maximize function and effectiveness of enterprise applications.
• Ensures functional documentation is up-to-date.
• Manages testing strategies, leveraging contemporary tools and technologies.
• Assists in the review, evaluation, and recommendation of objectives, policies, and procedures to ensure that the information systems provided are of high quality, the needs of the particular function are being serviced, and functional efficiency and productivity.
• Manages projects involving software systems and applications and oversees effective communications between information systems personnel and campus customers.
• Manages functional personnel in alignment with department and campus-wide goals/objectives in order to promote maximum staff member benefit and effectiveness as well as overall functional productivity.
• Assists in providing business unit and campus representatives with assessment, training, and advisement in functional areas.
• Monitors and review ongoing functional programs and controls, assessing needs and facilitating improvements.
• Performs other duties as assigned.

Minimum Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field to application, such as business, finance, or human resources.

Experience: Five (5) years of experience in a functional area that required the use of ERP software packages (e.g. PeopleSoft/Oracle, Banner, etc.), or other enterprise wide application software (e.g. COEUS, Maximus ERS). Extensive experience with all aspects of software development and analysis.

Supervisory Experience: One (1) year of experience in work coordination of others or direct supervisory experience.

Preferred Experience: Extensive experience with all aspects of software development and analysis. In-depth experience with Ellucian software solutions to include but not limited to: Banner (e.g., Student, Financial Aid, General, Accounts Receivable), Self-Service Banner, Degree Works, CRM Recruit, Ethos, Experience, and/or Intelligent Learning Platform. Experience with Blackboard to include Collaborate, Ally, other LTIs or alternative LMS applications; Mediasite or other lecture-capturing applications; AppWorx or other job automation applications.

Knowledge, Skills, and Abilities

Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Salary Range: $122,000-$135,000 (Commensurate with education and experience)