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Business/Finance Manager

Job DetailsDescriptionOVERVIEW: The Business Manager is responsible for performing the closing and financing function of the sales process on all new, pre-owned and brokerage transactions to facilitate a world class pleasure boating experience for all customers. The Business Manager will achieve targeted profit margins and product sales to drive high customer satisfaction and loyalty, while ensuring compliance with all company, state and federal laws and regulations.KEY TASKS:• Be responsible for closing all new, pre-owned and brokerage transactions while ensuring compliance with all company, state and federal laws and regulations.• Be responsible for gaining superior product knowledge to assist sales team members with all aspects of structuring a customer purchase, closing and delivery.• Be responsible for determining customer financing needs and calculate loan payment options based on a consultative interview process.• Be responsible for processing all customer credit applications to secure and present financing options.• Be responsible for collecting all forms of customer payment in accordance with company policy.• Be responsible for utilizing the menu selling system to present customers with financing and warranty options to achieve targeted sales goals.• Be responsible for coordinating all customer sea trials and delivery orientations with Sales and Service Department.• Be responsible for collecting all necessary trade-in vessel documents and ensuring trade-in evaluation process is completed thoroughly by products and the Service Department.• Be responsible for assisting Accounting Department in all aspects of closing and posting new, pre-owned and brokerage sales.• Be responsible for ensuring that all work orders are completed and forwarded to Service Department.• Be responsible for preparing loan package for lender funding within 5 business days.• Be responsible for building lender and other vendor relationships; ensuring proper lender mix.• Be responsible for maintaining knowledge on all current lender, insurance and warranty programs.• Be responsible for running lost sale reports to capture refinance and unsold warranty opportunities.• Be responsible for projecting a professional and service-oriented image to all customers.• Be responsible for actively participating in boat shows, selling events and other off-site promotions such as Getaways!KEY RESULT AREAS:• F&I budget achievement• F&I penetration goal achievement• Warranty penetration goal achievement• Vantage sealant penetration goal achievement• Internal/external customer satisfaction• Timely and professional delivery of boat to customers• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
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CEO of MarineMax
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Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

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What You Should Know About Business/Finance Manager, MarineMax

Are you ready to take on an exciting challenge as a Business/Finance Manager at MarineMax in sunny Venice, FL? In this role, you’ll play a vital part in the heart of our sales operations, managing the closing and financing aspects of new, pre-owned, and brokerage boat transactions. Your expertise will contribute to delivering an extraordinary boating experience for our customers. You will hit key targeted profit margins while driving satisfaction and loyalty amongst our clientele. Your day-to-day will involve working closely with the sales team, determining customer financing needs, and processing credit applications to present tailored financing options. You’ll be at the helm of presenting warranty options and engaging with our customers to ensure a thorough understanding of their purchases. From coordinating sea trials to preparing loan packages for lender funding, every task is crucial in maintaining the high standards we pride ourselves on at MarineMax. You’ll also be instrumental in building relationships with lenders and enhancing our service offerings. If you thrive in a fast-paced environment and have a commitment to compliance with industry regulations, we want to hear from you! Dive into this opportunity with MarineMax, where your skills can truly shine.

Frequently Asked Questions (FAQs) for Business/Finance Manager Role at MarineMax
What are the key responsibilities of a Business/Finance Manager at MarineMax in Venice, FL?

As a Business/Finance Manager at MarineMax in Venice, FL, you will be responsible for managing the closing and financing of new, pre-owned, and brokerage transactions. This includes ensuring compliance with all relevant laws and regulations, assessing customer financing needs, processing credit applications, coordinating sea trials, and preparing loan packages for lenders. You'll also work closely with sales teams to structure customer purchases, maintain vendor relationships, and ensure high customer satisfaction.

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What qualifications are required for the Business/Finance Manager position at MarineMax?

To qualify for the Business/Finance Manager position at MarineMax, candidates should possess a strong background in finance and sales, with previous experience in a similar role being highly advantageous. Strong analytical skills, excellent communication abilities, and a solid understanding of customer financing options will be essential. Additionally, candidates must demonstrate compliance knowledge regarding company, state, and federal laws.

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How does the Business/Finance Manager contribute to customer satisfaction at MarineMax?

The Business/Finance Manager plays a crucial role in enhancing customer satisfaction at MarineMax by ensuring that all financial processes are seamless and customer-friendly. By providing informed financing options, coordinating customer deliveries, and presenting warranty choices, you'll directly impact the overall buying experience, ensuring customers feel supported and valued throughout their transaction.

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What skills are essential for success as a Business/Finance Manager at MarineMax?

Success as a Business/Finance Manager at MarineMax requires strong negotiation and interpersonal skills, in addition to a detailed understanding of finance and sales processes. Being able to communicate clearly and empathetically with customers is vital, as well as possessing the analytical abilities to assess financing needs and evaluate options. Adapting to a dynamic environment and showcasing a service-oriented attitude will also be key to thriving in this role.

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What does the career progression look like for a Business/Finance Manager at MarineMax?

Career progression for a Business/Finance Manager at MarineMax can lead to advanced positions within the company, such as a regional finance director or other leadership roles. Continuous learning and staying updated on industry trends, lender relations, and sales strategies can enhance your career trajectory, offering opportunities for growth and greater responsibility within the organization.

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Common Interview Questions for Business/Finance Manager
Can you explain your experience with closing sales transactions?

In answering this question, detail your previous roles where you were responsible for closing transactions. Highlight your process, how you ensured compliance, and share any specific metrics related to success in those transactions.

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How do you determine customer financing needs during a consultation?

Discuss your approach to collecting information during the consultation, emphasizing the importance of asking the right questions to assess a customer's financial situation and preferences. Share any tools or systems you use to streamline this process.

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Describe how you maintain compliance with financial regulations.

Outline the strategies you employ to stay compliant with company and regulatory standards, such as regular training, audits, and reliance on established guidelines. Mention specific laws you're familiar with that apply to financial transactions in the boating industry.

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What methods do you use to present financing options to customers?

Talk about your approach to presenting financing options, emphasizing the use of visual aids or tools like a menu selling system to make the information clear and engaging. Illustrate how you tailor recommendations to each customer's unique situation.

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How do you handle a situation with a dissatisfied customer?

Detail your conflict resolution strategies and how you prioritize effective communication. Share an example of a past experience where you resolved an issue and what steps you took to ensure customer satisfaction.

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What is your experience with building relationships with lenders and vendors?

Describe how you've successfully established and maintained professional relationships in past roles. Share specific examples of how these relationships benefited your work and enhanced customer offerings.

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How do you stay updated with the latest trends in the finance and boating industry?

Discuss your commitment to ongoing education, whether through professional associations, online courses, industry events, or networking. Being informed is vital for success, and you should highlight specific resources you rely on.

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Can you provide an example of achieving a financial target in your previous position?

Prepare a specific example that demonstrates your analytical skills and effectiveness in meeting financial targets. Highlight the strategies you employed and the measurable outcomes that resulted from those efforts.

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What software or tools are you familiar with for managing financial transactions?

Talk about the systems you’ve worked with, such as accounting software, CRM systems, or specific financial platforms. Discuss how you utilized these tools to enhance efficiencies in managing transactions and customer interactions.

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How do you ensure timely communication with customers during the closing process?

Share the communication methods you find most effective, whether it's scheduled follow-ups, utilizing technology for reminders, or having a structured closing process. Emphasize your commitment to keeping customers informed every step of the way.

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Our mission is to provide the world's best pleasure boating experience by consistently exceeding the greatest expectations of our customers, our team members, and our shareholders.

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Full-time, on-site
DATE POSTED
December 22, 2024

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