Job details

Marketing Operations Manager

The Marketing Operations Manager is responsible for supervising the marketing department processes to maintain productivity and smooth operations. This member of the Marketing Leadership Team will develop a high-level view of our marketing operations and procedures, and leverage technology, data/analytics, and best practices to implement new and refine existing processes to eliminate inefficiency, strengthen marketing strategy, and support overall business objectives. The Marketing Operations Manager will report to the Principal, Marketing, and work closely with all Marketing team members, enterprise teams, and firm leadership to execute the firm’s marketing strategy.

Responsibilities:

Manage Marketing Technology Specialist.
Onboard, train and develop new team members within the marketing team and firmwide leadership.
Evolve and scale training program including intranet-based training manual and video library.
Continually improve operational workflows via automation, adoption of best practices, implementation of new processes, and change management through training and collaboration.
Oversee scheduling of marketing requests.
Mitigate capacity challenges within the marketing team.
Manage the marketing technology stack, ensuring it is leveraged to its maximum potential, including HubSpot (CRM), Deltek Vantagepoint (ERP), OpenAsset (digital asset management), Monday.com (project management) and proposal automation/content management system.
Identify, evaluate, and deploy marketing technology tools to support business needs.
Measure and evaluate marketing performance to enhance overall marketing process, technology, and workflow.
Regular reporting of marketing team resource/time tracking to identify staffing needs.
Collaborate with Marketing Leadership on the execution of the strategic planning and budgeting process.
Partner with Marketing Leadership to evolve team structure.
Additional coordination and administrative duties as needed.

Skills & Qualifications:

Experience in marketing, operations and technology.
Proven track record of strong leadership, successful team building, mentorship, and cross-functional collaboration.
Thrives in a fast-paced environment.
Positive, proactive, and collaborative attitude.
Excellent presentation, written and verbal communication skills.
Strong initiative and problem-solving abilities.
Continually focused on details and thoroughness.
Bachelor’s or Master’s degree in Marketing, Business, Computer Science, or related field of study.
10+ years in industry experience with 4+ years of that in a leadership role within a marketing department.
Experience implementing and managing marketing technology platforms such as CRM, ERP, digital asset management, project management, and proposal automation/content management systems.
Expertise in Microsoft 365 Apps such as Excel, Word, PowerPoint, Teams, OneNote, and SharePoint.
Architecture, Design, Real Estate or Professional Services industry experience is a plus.

Established in 1972, Ware Malcomb is a contemporary and expanding full service design firm providing professional architecture, planning, interior design, civil engineering, branding and building measurement services to corporate, commercial/residential developer and public/institutional clients throughout the world.

With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of commercial office, corporate, industrial, science & technology, healthcare, retail, auto, public/institutional facilities and renovation projects.

Ware Malcomb offers the best of both worlds - a small-office, supportive and nurturing work environment with large company resources and support - providing an amazing opportunity for professional growth. Ware Malcomb offers a wellness-focused company culture, competitive salary and overall benefits package.

Ware Malcomb is recognized as an Inc. 5000 fastest-growing private company and a Hot Firm and Best Firm to Work For by Zweig Group!

#LI-Hybrid

Ware Malcomb Glassdoor Company Review

3.8

Ware Malcomb DE&I Review

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CEO of Ware Malcomb

Ken Wink

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By Ware Malcomb

Ware Malcomb provides innovative design solutions, sophisticated management of projects and community and industry involvement, for the successful implementation of ideas. We have proven our ability to address all issues of a project through our ...

38 jobs

FUNDING

Private

INDUSTRY

Architectural & Engineering Services

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Irvine, CA

DATE POSTED

August 4, 2023