Marketing Operations Manager

Responsibilities:

• Manage Marketing Technology Specialist.
• Onboard, train and develop new team members within the marketing team and firmwide leadership.
• Evolve and scale training program including intranet-based training manual and video library.
• Continually improve operational workflows via automation, adoption of best practices, implementation of new processes, and change management through training and collaboration.
• Oversee scheduling of marketing requests.
• Mitigate capacity challenges within the marketing team.
• Manage the marketing technology stack, ensuring it is leveraged to its maximum potential, including HubSpot (CRM), Deltek Vantagepoint (ERP), OpenAsset (digital asset management), Monday.com (project management) and proposal automation/content management system.
• Identify, evaluate, and deploy marketing technology tools to support business needs.
• Measure and evaluate marketing performance to enhance overall marketing process, technology, and workflow.
• Regular reporting of marketing team resource/time tracking to identify staffing needs.
• Collaborate with Marketing Leadership on the execution of the strategic planning and budgeting process.
• Partner with Marketing Leadership to evolve team structure.
• Additional coordination and administrative duties as needed.

Skills & Qualifications:

• Experience in marketing, operations and technology.
• Proven track record of strong leadership, successful team building, mentorship, and cross-functional collaboration.
• Thrives in a fast-paced environment.
• Positive, proactive, and collaborative attitude.
• Excellent presentation, written and verbal communication skills.
• Strong initiative and problem-solving abilities.
• Continually focused on details and thoroughness.
• Bachelor’s or Master’s degree in Marketing, Business, Computer Science, or related field of study.
• 10+ years in industry experience with 4+ years of that in a leadership role within a marketing department.
• Experience implementing and managing marketing technology platforms such as CRM, ERP, digital asset management, project management, and proposal automation/content management systems.
• Expertise in Microsoft 365 Apps such as Excel, Word, PowerPoint, Teams, OneNote, and SharePoint.
• Architecture, Design, Real Estate or Professional Services industry experience is a plus.