Credit Controller - Ref24397

As a Credit Controller at Marlowe Fire & Security, your primary responsibilities will include achieving cash collection targets, managing overdue debts, processing payments, and maintaining accurate chase history of customer accounts. You'll also open new customer accounts, perform credit checks, and work closely with both customers and internal departments to resolve any queries or disputes. Your role will be essential in ensuring smooth financial operations and maintaining customer satisfaction.

To be considered for the Credit Controller position at Marlowe Fire & Security, you should possess excellent administration and computer skills, particularly in Microsoft Excel, Outlook, and Teams. Strong organisational and analytical skills are a must, as well as the ability to work both independently and as part of a team. Previous experience with Sage Line 200 and Cash4Windows is preferred. A professional approach and a commitment to customer service are also key attributes.

The working environment for a Credit Controller at Marlowe Fire & Security is hybrid, providing flexibility with your role. Our team is collaborative and supports a culture of learning and professional growth, interacting with various departments across the business. The company values its employees and offers a range of benefits, ensuring that you feel valued and motivated as part of our dynamic team.

Marlowe Fire & Security offers a competitive remuneration package for Credit Controllers, including a base salary of up to £26,000, bonus opportunities, and a range of perks such as a company mobile phone, laptop, and access to an onsite gym. Additional benefits include a generous pension plan, life assurance, paid holidays, and a mental health and well-being scheme. We strive to create a supportive environment that promotes the well-being of every employee.

At Marlowe Fire & Security, we recognize the potential within our employees and actively support their career development. We offer ongoing training, progression opportunities, and a culture that encourages growth and learning. Employees are given the tools and resources to enhance their skills, ensuring you can advance your career while contributing to our mission of providing exceptional fire and security solutions.

When answering this question, share specific examples of situations where you successfully managed overdue debts. Discuss your strategies for following up with customers and how you balanced professionalism while ensuring timely collections. Highlight any systems or software you used, and the results of your efforts in terms of debt reduction and customer relationship preservation.

To effectively handle customer disputes, emphasize the importance of effective communication and active listening. Explain your approach to understanding the customer's perspective, how you would investigate the issue with relevant documentation, and your methods for resolving the dispute amicably. Provide an example of a successful resolution you've achieved in a previous role to showcase your problem-solving skills.

Start your answer by listing the software tools you have used, such as Sage Line 200 or Cash4Windows. Highlight your proficiency in Microsoft Excel for managing data and analysis, and share how you have used technology to streamline credit control processes. Include any specific examples of how these tools improved your efficiency or accuracy in managing accounts.

When addressing this question, discuss your organizational skills and methodologies for prioritization. Mention any tools or techniques you use, such as to-do lists or accounting software that helps you track deadlines and obligations. Provide examples of how you've successfully managed high workloads while maintaining attention to detail and meeting targets.

In your response, share a detailed narrative of a complex credit issue you encountered. Explain the context, your thought process in identifying the problem, and the steps you took to resolve it. Focus on your problem-solving skills, collaboration with others, and the positive outcome of your actions.

Tailor your response to align with Marlowe Fire & Security's mission and values. Discuss your admiration for their growth in the fire and security sector, and how their commitment to exceptional customer service resonates with you. Mention your eagerness to contribute to their reputation and how you'll bring your skills to enhance their credit control processes.

Discuss your systematic approach to account reconciliations, emphasizing attention to detail and accuracy. Share the specific tools or procedures you apply, such as cross-checking transactions against bank statements and ensuring all entries are accounted for. Reference past experiences where your reconciliation efforts prevented discrepancies or issues.

Addressing this question, mention any professional organizations, courses, or training you participate in to stay current with credit control trends and regulations. Discuss the importance of continual learning and how you apply new information to enhance your work as a Credit Controller.

Explain your collaborative approach to working with internal departments, and emphasize the importance of clear communication and teamwork. Share examples of how you have liaised with sales, finance, or customer service teams in the past to resolve issues or streamline processes, showcasing your ability to foster collaborative relationships.

Discuss your resilience and understanding when dealing with rejection or unresponsive customers. Share strategies you employ to maintain professionalism and continue pursuing successful collections tactfully. Highlight any techniques for re-engaging customers, whether through personalized communication or different outreach methods.