Mantra Quality Technician

As a Mantra Quality Technician at MasterBrand, your main responsibilities include actively participating in Layered Process Audits, leading Quality Round Table meetings, and collaborating with various teams to resolve product quality issues. You will also be responsible for reviewing specifications for accuracy, providing training to associates, and supporting the Jackson Quality Department to ensure compliance with quality standards.

To qualify for the Mantra Quality Technician role at MasterBrand, you should have strong written and verbal communication skills, proven experience in a manufacturing environment preferred, and the ability to apply statistical data effectively. A background in quality assurance or related fields is beneficial, as well as proficiency in computer applications like Word, Excel, and PowerPoint.

MasterBrand emphasizes continuous improvement through regular Kaizen events and by encouraging team members to actively participate in problem-solving activities. As a Mantra Quality Technician, you will play a crucial role in enabling these improvements while working alongside leadership and operational teams to uphold and enhance quality standards.

At MasterBrand, training for the Mantra Quality Technician position includes both formal onboarding and ongoing coaching on quality-related issues. You'll be working directly with production associates and management, which provides hands-on experience in addressing quality challenges and improving processes.

The work culture at MasterBrand is built on trust, collaboration, and a commitment to quality. As a Mantra Quality Technician, you'll be part of a supportive environment where all associates are encouraged to share feedback and initiate continuous improvement efforts, contributing to a positive workplace experience.

I approach problem-solving as a collaborative process. First, I gather as much data as possible to understand the issue. Then, I work closely with relevant team members to brainstorm solutions, implement improvements, and follow up to ensure that the change is effective. Using structured methods like root cause analysis helps in identifying underlying issues and preventing recurrence.

Certainly! In my previous role, I led a project that focused on reducing defects in our assembly line. By analyzing defect data and collaborating with the team, we identified key areas for improvement. We implemented a more rigorous training program for the production staff and revised our Standard Operating Sheets. As a result, we achieved a 20% reduction in defects within three months.

In quality analysis, I find tools like Control Charts and Pareto Analysis particularly useful. Control Charts help monitor process stability, while Pareto Analysis allows us to identify the most significant issues affecting quality. Together, these tools can drive effective decision-making and prioritize quality improvements.

To ensure compliance, I regularly review and update our documentation, engage in frequent audits, and provide training to team members. By fostering a culture of accountability and transparency, team members feel empowered to voice concerns and suggest improvements, which is essential for maintaining high-quality standards.

In handling a non-compliance issue, the first step is to investigate the root cause. Once identified, I collaborate with the team to implement corrective actions and communicate the changes. Follow-up checks are critical to ensure that compliance is restored and sustained, and I document the findings and resolutions thoroughly to prevent reoccurrence.

Communication is vital to my role as a quality technician. Whether discussing quality issues with production teams, presenting findings to management, or providing training, clear and open communication fosters collaboration and ensures that everyone is aligned on quality objectives.

I would assess the impact of each project on overall quality and customer satisfaction, as well as the resources available. Prioritization would be based on factors like urgency, potential benefits, and alignment with the organization’s strategic goals. Regular check-ins with stakeholders ensure that we stay on track.

In a previous role, when new industry standards were introduced, I quickly researched the requirements and communicated the changes to my team. I organized training sessions to ensure everyone understood the new standards and updated our processes accordingly. This proactive approach helped us achieve compliance ahead of the deadline.

I focus on a hands-on coaching approach, where I demonstrate processes and provide constructive feedback. I also encourage peer discussions to share insights and promote a culture of learning. By creating an environment where colleagues feel comfortable asking questions, I facilitate knowledge sharing and improve overall team competency.

I stay updated on the latest quality standards by attending workshops, industry conferences, and webinars. I also subscribe to relevant publications and participate in professional organizations. Networking with other quality professionals allows me to learn and share best practices.